Guide picked us up from the cruise terminal on time, pizza was incredible and scenery and view from Mt Vesuvious was amazing
What a wonderful experience - small group, friendly knowledgeable guide, prompt pick-up...certainly a highlight of our trip.
Tour was excellent as was the guide. The biggest problem is that people don't listen to the guide. When he says meet at a certain time, you need to be there. We were on a cruise ship and made it back to port by the skin of our teeth, where as others weren't and were not a such a tight schedule.
We didn't have enough time to do Mt. Vesuvius the way it should be done. We only had 1 hour after we arrived at Mt. Approx 25 minutes to walk to the top and 25 min to walk back down. No time to walk around to view the Volcano.
There was not much tour guiding going on with this tour. We caught a ride from our cruise ship, then had to stop in Pompeii to pick up more people. Our guide was more than happy to express his political views and speak to the driver. Not what we've come to expect from Viator. The walk was a little strenuous, but worth the view.
I would not recommend this trip to cruise passengers, as the tour doesn't leave until 1:30 pm and the trip doesn't get you back to Naples until after 5 pm. My ships all aboard was at 5 pm, and we were stressed for most of the tour. We had contacted Viator the night before to tell them about our concerns once we knew the ships all aboard time and we were promised we would be back in time. We were also told by the guide (wrongly) that there were other cruise passengers on the tour. Despite running late, we had to argue with the guide and driver repeatedly to please drop off as first as we had a ship to catch, and the driver refused until after they called their office, when they were directed to take us back first. Additionally, it's not really a tour as the guide gives you no information and doesn't even walk up the volcano with you. The bus drops off you and tells you that he'll meet you back at the bus in 70 minutes. However, the volcano is pretty impressive.
In a nutshell, this was not an excursion but a cab ride. We were picked up late at the pier by a driver who took us to meet a small group who had completed a morning tour and were having lunch at a restaurant. We waited for them to finish before heading off to Mt. Vesuvius. The driver was accompanied by a guide on this part of the trip. She provided no history or background and spent the bulk of the time chatting with the driver. She highlighted only three or four artifacts as we made our way up the mountain. When we got to the site she accompanied us part way up, indicating that she would be leaving us in the hands of the guides who work for the site. We were told to meet the group at the van for the return trip. Again there was no commentary or information provided about anything as we made our way back down and toward Naples. In fact, the tour "guide" was the first person dropped off leaving us again in the care of the driver. The only element of this excusion that lived up to its billing was that we were back at the ship prior to the all aboard call! Otherwise, this excursion was a major disappointment.