Great Customer service, driver was waiting for us on time, and we even had a detour due to road being closed and still got us to the airport in plenty of time. Will definatly use this service again when traveling back to Nashville.
Well-organised and efficient! Polite, helpful, friendly driver.
Great experience. Very professional company. Arrived on time, very pleasant man.
Easy pickup...driver waiting for us when we walked out of hotel, along with being very courteous!
This is a first class service which I would recommend and would certainly use again.
The driver was very professional and courteous.
Excellent service. We didn't even have to call them when we arrived in Nashville. They were waiting for us as soon as we arrived in Nashville. Driver was very professional. SUV was very clean. Could not have asked for better service.
Apart from having to call the US ans spending £20 on calls to confirm my pick up the service was faultless. We also had to pay for the vehicles airport parking tax?
Our driver was at the airport when our plane landed and was ready to go when we were. No problems at all!
This was the best, cheapest and most efficient way to get to the airport at 4am. Our driver, Max, was on time, dressed in a nice suit, was courteous and had us at the airport right on time. Thank you.
The ideal way to transfer from Nashville International Airport to any Downtown hotel. The driver was punctual. The Lincoln Towncar was very comfortable and relaxing after a long day of travelling. I would recommend this service.
The booking details in the email told me to confirm the reservation 24 hours in advance by phone. For some reason i was not able to get through on the phone number given (problem with my mobile) so i went to the email and sent a message via the companies website stating that i was unable to call by phone, i gave them the flight arrival times and my reservation details and also my email address.
On arrival in Nashville, i had heard nothing via email so actually managed to get through to the number. They were aware of my reservation, but said it had not been confirmed and they had to call another company to try and sort it out.
Eventually after several calls the car did pick us up to take us downtown to our hotel, but it did take quite a bit of time and i have to say, it was stress we didn't need!
I also booked transport from Chicago airport to downtown for a few days before with another Company which was hassle free and did not require confirmation via phone...and they were waiting for me on arrival. Unfortunately, this company did not operate in Nashville, otherwise i would have used them.
Will use Viator for trips et again....but definitely not for airport transfers.
I had called to confirm my Hotel Pickup and to change the time. After waiting 20 minutes past my scheduled pickup time I called and they never recieved the new scheduled time which posed a problem for me at the airport causing me to have to rush! Even though I had a confirmation # and email along with whom I spoke with. Not sure what happened there! The driver was very apologetic and very knowledgable of the Nashville area, which I wish the driver who picked us up at the airport was upon arriving to Nashville. The company never did offer us any compensation for our inconvenience. Most likely wouldn't use this form of transfer again! Sorry Viator:( Rating you a 2-star for getting us to and fro the Hotel/Airport.
Did not arrive at agreed time so I had to take a taxi! Very poor comms setup as telephone was constantly engaged. Disappointed.
The experience was awesome, The gentleman who picked me up at the airport was charming, pleasant and coutreous. He became an instant family member to me. Blessings.
The gentleman who took me was to the airport was very kind as well.
I was on time and well taken care of.
i will surely use your service again and reccomend same.That rating is #5/Excellent