The pick up was very smooth. Delhi is a very busy place and it pays to have a car waiting for you to take you to the hotel and pick you up to take you back. Traffic is VERY congested and it is advisable to have your return to the airport as early as possible! We particularly enjoyed this service because we had them take us to one hotel - we left the city for sightseeing and returned to a different hotel for the airport return!
Our driver, Sanjay Gupta, picked us up promptly from the airport and drove us to our hotel. He was very kind and knowledgeable, pointing out landmarks along the drive and offering us complimentary bottled water and soft drink. There was also free wifi in the air conditioned car, which was wonderful. It was our first time in India and Sanjay made our transition into Delhi life as easy as possible. Thank you!!
I can honestly say I don't know if I could ever go back to a regular transfer with non-VIP airport assistance. Especially at DEL, where things can get hectic during peak hours. Transfer was fantastic and during my departure, my VIP attendant was always at my side, getting me quickly through check-in, immigration, and, because my flight was boarding soon, he also escorted me via the in-terminal tram (think luxury stretch golf cart) and got me to my gate just in time. Definitely won me over.
Frank W United States of ...
I tried the optional VIP assistance service and was astonished by the high level of service I received. Both arrival and departure were so smoothly assisted and staff and driver whom greeted me were very professional. I thought Japanese provided the best service but oh man, these guys definitely surpassed Japanese (I was born in Japan so I’m pretty shocked by this, in a good way). The departure in-terminal cart service was a clutch, because Delhi airport is HUGE! Thanks for all the help!
The tour company were prompt in fetching us from the airport to the hotel on arrival and vice versa on departure.
Super smooth! Highly recommended!
The driver was at the airport for pick up and was on time at the Hotel for the return trip on time.Was professionally done.
Derek C USA
I got to my hotel efficiently and was met with a sign with my name directly exiting the baggage claim
We were met immediately as we exited the plane by the representative who then took up via electric cart to the Customs area and baggage. Then out to where we met our transportation to our hotel. For the departure, again the driver was right on time to pick us up at the hotel. However there was no one to help us when we got to the airport. We had to checkin and get to our gate by ourselves. When we asked the driver where we met the airport guide, he just shrugged his shoulders and knew nothing and just left us there. That was a disappointing since it was a service we paid for. It wasn't worth the price. The Delhi airport is virtually brand new. While it is a distance from the gates to Customs, free electric carts are available for those who need them. Customs was easy for arrival and departure. Use the free electric carts, book just the transfer to hotel and save your money! Overal it wasn't worth the cost.