4.5 star rating: Recommended 504 Reviews

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  • Location: New York City, New York
  • Duration:  1.5 or 2.5 hours for the tour; allow 2-4 hours for the 9/11 Museum if option is selected

Read what other Viator.com travelers think about the 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum Upgrade. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.

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5 star rating: Highly Recommended
September 2014

Excellent tour! Rob was very informative. We found parts of the tour emotional. Would definitely recommend to others.

Nigel M
United Kingdom

5 star rating: Highly Recommended
September 2014

We really were impressed by the walking tour and our visit to the museum. They both caught the mood of that awful day.

5 star rating: Highly Recommended
September 2014

This tour was so moving but also peaceful

5 star rating: Highly Recommended
September 2014

We were not sure what to expect, we knew it would be an emotional day, but the walking tour with the museum upgrade was better than we could have imagined. We were so glad that we did both, some people in our group only did the walking tour, I would have been very dissappointed it we hadn't decided on both. Our tour guide was a very nice man who had a great personal story of his own experience of 9/11. Not only did he give us the facts of the horrific day, he also helped us to understand what it was like to be a New Yorker during that time. He did a great job. The museum is so well laid out, with so many pictures, artifacts and recordings, even having seen so many documentaries about that day, there is still so much to learn. It was a long day, and we could have stayed in the museum even longer, but we are so glad we spent so much time there remembering that day and all the fallen.

5 star rating: Highly Recommended
September 2014

We had a wonderful guide- a native New Yorker, he was able to provide us with a unique insight into just what the Twin Towers had meant to the city and how much they are missed. He took us into St Paul's Church which became a headquarters for the emergency personnel and a place of great spiritual comfort.The Museum tour is excellent - so many artefacts and poignant reminders of the victims. The two Memorial Pools with the names of those who died on the ledges are a beautiful tribute.

5 star rating: Highly Recommended
September 2014

Walking tour was good background for the museum. The museum a must for every American that goes to New York.

5 star rating: Highly Recommended
September 2014

Excellent. Ver sad and emotional. Gee the Americans have done a great job, in remembrance. Awesome.

5 star rating: Highly Recommended
September 2014

I went to NYC before 9/11 so had a really interest it what happened to the people and how things had changed. Our guide was outstanding, he was there and spoke from the heart. He did go out of his way to upset or shock us on the tour but he did not sugar coat how it was. His knowledge of the day and the way he articulated that was outstand, unfortunately it's been 4 weeks and we only got back yesterday, I can not remember his name..........just that he had worked in one of the towers, but at time work in a different building in the area. If this is the quality of all their guides this is one to do :)

5 star rating: Highly Recommended
September 2014

I went to NYC before 9/11 so had a really interest it what happened to the people and how things had changed. Our guide was outstanding, he was there and spoke from the heart. He did go out of his way to upset or shock us on the tour but he did not sugar coat how it was. His knowledge of the day and the way he articulated that was outstand, unfortunately it's been 4 weeks and we only got back yesterday, I can not remember his name..........just that he had worked in one of the towers, but at time work in a different building in the area. If this is the quality of all their guides this is one to do :)

5 star rating: Highly Recommended
August 2014

Very interesting and moving at the same time. Well worth seeing

5 star rating: Highly Recommended
August 2014

Must see

5 star rating: Highly Recommended
August 2014

After taking this tour, I feel like I now know and understand the complete drama of this horrible event, and also see the strength our country had then and is continuing to display through the memorializing and rebuilding. Great guide, and easy enough for those with some walking limitations, but complete enough for anyone who wants to know all about 9/11. A must do during a Manhattan stay.

5 star rating: Highly Recommended
August 2014

Tom was an excellent guide.. Very knowledgable and respectful of each of the sites we visited. We were with our teenage sons who also found the tour very poignant .. Highly recommended for families

5 star rating: Highly Recommended
August 2014

absolutly great.

5 star rating: Highly Recommended
August 2014

Thorough, informative, enlightening and overall as enjoyable as it can be in an area with such a horrific meaning.

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Tour code: 5250GROUNDZERO

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