Read what other Viator.com travelers think about the New York City Airport Luxury Departure Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
United States of America
The arrangement was excellent and three days before we got a confirmation call from Isaac maybe about three times until the day before the departure to make sure that we will be picked up on the time that was convenient for us. Our driver, Jimmy was amazing and the service was top notch.
The driver was at our hotel prior to our agreed upon time, was very polite and friendly, and we arrived at La Guardia with ample time to spare. :)
Arrived in New York at JFK airport expecting to ride in an SUV to our hotel. Pleasantly surprised when we were taken to a stretch limo.
Very comfortable ride and although the driver did not extend a warm welcome we found this was the 'norm'
with most drivers in the places we visited.
Great not having to worry about finding shuttle buses to bet to the hotel.
New York is everything I expected and more. Places to see, shopping, food, shows on broadway, atmosphere, people will go back there soon.
Very professional, thoroughly enjoyable experience! We had to change our departure time the night before, this was handled without the raise of an eyebrow, thanks for making Big Apple memories!
Outstanding. We even got upgraded to a stretch limo at no extra charge!
A wonderful and very comforting experience! I would spend the extra money again and be sure to book the private car over the shuttle!
best service i have ever had courteous helpful drivers we were made to feel that our business was valued and i would recommend them to anyone and certainly would use them again
Sharon Campbell C
The best way to arrive in or to leave NYC!
There were 6 of us in our party, and therefore this was a brilliant way for us to transfer together. The driver was waiting when we landed, and there was good communication to arrange our return transfer. Well worth the money when 6 are sharing.
The pick up was very punctual, the lady driver was very polite and we spoke the whole trip. Also the return transfer was very good.
Found this service great very easy but we found the driver not very friendly he did not speak to us nor even get out of the car to help us.
Due to the snow blizzards in NYC, our flight was delayed by a few hours - our driver was patiently wating for us when we arrived.
Was great, very punctual service,nice smooth ride in the limo,nice to travel this way for a treat.
Unfortunately this transfer did not live up to the Viator reputation. The driver was on Braodway to pick us up rather than in the hotel pickup area. After about 10 mins mucking around on the street the driver finally jambed all our bags into the trunk and we had to ride with all our hand luggage and back packs to JFK in the car. The car itself was shabby, scratched paintwork and instruments missing from the dash which left holes in the dash. When we arrived at JFK he then requested a further $30 cash for our extra(4th) piece of luggage. Very dissappointing. :(
wasnt waiting for us at airport as expected although they say they were! Car was a bit tatty not exactly luxury. Picked us early for return journey for their purposes saying traffic was heavy - wasnt - wouldnt use again