The driver arrived before time which we appreciate - causes less stress. Once again, the driver was friendly and courteous. We use this shuttle service wherever possible while touring in America. We have always been impressed with their service. Thanks.
I booked this service to help get me from my apartment to LGA. The suggested pick-up time was too close for comfort so I asked if they would pick me up earlier. This was no problem at all, they even let me pick my time. However, the shuttle arrived about 15 minutes after its anticipated arrival time and the driver wasn't exactly friendly. If I hadn't made the time earlier than suggested I would have been feeling pretty anxious, especially since it arrived late and we still had more stops to make. All in all, I would recommend the shuttle service because of its affordability and convenience.
Driving a van through Manhattan on a Saturday morning with a van full of tourists would be my nightmare!! The driver was amazing!!! I will use this service on my next trip
Everything about booking, pickup and transport was without problems. An improvement can be made in allowing for electronic vouchers. The requirement to have a printed voucher is not easy to meet when you are travelling and I spent half a day going to the New York public library for this purpose only.
Works well. Need to call shuttle company again for confirmation and that was one long phone call. Service was otherwise good.
The shuttle service was fine, I think we were lucky as we were the first drop off, but could imagine that it could take some time if there are a number of drops. There were 7 of us in our party and 2 other parties so there would have been a maximum of 2 other drops. We had to wait over 30 minutes for the shuttle at Newark airport but it was fine. The shuttle was on time picking us up for our return, would use again.
Driver was on time and courteous. Daughter and I were last to be picked up and we were driven promptly to the airport.
It's cheap and you get what you pay for. Just be aware that it is a milk run.
Picked us up on time. Shared with a few other people. Driver a bit eratic but got there just the same. Had no problems as I had booked the wrong shutte should have booked the one from the hotel not private residence but voucher was accepted without any probem. Can't really think of any complaints at all. It is what it is.
our shuttle service was excellent as usual going to our apts but going back to the airport was a nightmare the driver was manic, and we were all saying our prayers it may be due to the fact it was thanksgiving and roads were busy
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After some confusion in booking a pick up time we were picked up by the shuttle.. Phone operators very helpful. People need to be made aware when booking through viator that an actual reservation needs to be made directly with the shuttle - the viator voucher is just a method of payment.
Good value overall.
Easy to book and our expectation were met, which made it very easy.
The rating of 4 stars was primarily because of the courtesy,consideration and good humour of the driver despite the heavy traffic jams and the heat.My concern was about your website failure to take all the pick up details when the booking was made.I had to call the shuttle usa company to provide the details and they did not send an email confirmng the booking.this made us a little anxious when wating for the pick up. however when the driver arrived his overall demeanour and helpfulness dispelled any lingering anxiety.We got to the airport on time.
Best value for money! But, I had to make some calls back and forth to Supershuttle and Viator to book and to share my pick-up address. This can be streamlined if either party, Supershuttle or Viator, handles the entire booking process.
Trip from Newark to Time's Square took over an hour. Return trip took 25 minutes.