Read what other Viator.com travelers think about the New York Departure Shuttle Transfer: Private Residences to Airport. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
we had our return flight at 11:45, but our shuttle was scheduled at 6;35. We arrived at the airport at 7:30, more than 4 hours before the departure... it is really a bit too long.
Pleasant trip with pleasant passengers. Good last impression before leaving US to go home to France. I took off the fifth star, because I was on the airport five hours in advance!
Super Shuttle was awesome! But, Viator was terrible -- and a waste of money. Viator screwed up my reservation and cost 23 dollars US. I ended up having to call Super Shuttle directly after I already paid Viator and found out SS would have only charged me 16 dollars US. Dump Viator go to Super Shuttle directly.
The Super Shuttle van arrived on time and took me to the airport well ahead of my flight departure. The only drawback was when the driver threw his empty water bottle on the sidewalk I can't stand anyone littering the city.
The shuttle was right on time, we were the last ones so it was not so bad as when I arrived.
It got me to where I needed to be in time and I got a city tour of the south side going and of the north side returning. Don't use this if time is important.
The traffic was congested and the trip took a long time, but we were glad to be picked up and delivered to the airport.
Good value for money however we were advised to be in reception 30 mins prior to collection and our pick up arrived 1 hour later !!
Return to airport trip was pleasant and have used before and was satisfied.
No problem except that the shuttle arrived over 30 minutes early and since we did not want to have the other passengers wait for us, we had to rush.
Olga Soraya C
We were very lucky to meet our driver. She called us from her own cell phone before pickup to inform she was already at our front door and greeted us with a sweet smile at 5:30AM. Very nice!
I was very impressed with our driver. He was very courteous and I thought I would be waiting a long time, but it only took about less than 10 minutes for him to arrive. It did take some time to arrive at our destination, but you need to take into account that it is a shared ride so if you do not have patience then seriously rethink this ride as your option.
We were required to confirm our departure time 24 hours prior to travel, and when we phoned the member of staff at the end of the phone seemed very reluctant to help. We had to hang up and phone again. The second attempt at confirming our pick up time went OK and the arrangements were made. The driver turned up a few minutes early, which was great and helped with the cases. The overall experience was a positive one.
Everything we expected - on time, etc. The driver was knowledgeable about side streets and in finding the best way around traffic. This is a great way to get to and from airports! It's not luxury but it is efficient.
Pick up was on time, the driver called to confirm about 10 minutes prior to arrival. Excellent time, good driving and the van was clean.
The timing was pretty good on the way back. Definitely worth it.
Driver seems to be under a lot of pressure to get everywhere in time, which leads to agressive driving.
Rush rush rush...
Good drop off at the airport though..
good value for money..
Waited 30 minutes for the LAST passenger, who wasn't ready on time!
But our pick-up was right on time!! :)
Not really a tour, it was just a shuttle service to the airport. A necessary one, but no big deal. The driver was on time, and good. I had never used or heard of Viator before, and I only used it, since a review I read recommended it. My only beef with the service, was that after I spent the time doing the online reservation, I still had to call the shuttle service directly, so it seemed that I should have just done that to begin with, but I was a rookie to the area. Next time I will just call them directly, and that will save me time. fine otherwise