Read what other Viator.com travelers think about the New York Harbor Hop-on Hop-off Cruise including 9/11 Museum Ticket. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Really easy to get on and off the ferry
Museum was very sombre and moving
Not only was the water taxi an awesome experience but the 9/11museum is a truely humbling and amazing experience. The 9/11 museum was done with awesome care and compassion. We would DEFINITELY recommend booking this package to anyone that asks or reads this.
Worked very well, no complaints. Guides very friendly and knowledgable.
Harbour tour was very good and informative. The 9/11 museum is a very sombre place and after a while quite over whelming, but it is a must see for anyone visiting New York for the first time.
Other than the somewhat inefficient line at the taxi terminal to obtain our tickets, everything went perfectly. The guides on the water taxi itself were outstanding, entertaining, and knowledgeable. They even interrupted our attempted 'selfies' by becoming photographers. 9/11 museum and memorial was stunning. Great way to see this part of NYC,
The hop on hop on cruise was a great way to see the city and most enjoyable. The 9/11 museum is fantastic, it has been constructed in a beautiful way. I found it to be an emotional experience which was treated in a beautiful and sympathetic way. Well done and a must see when in NYC.
Excellent cruise and staff members very informative and amusing - 911 museum was so moving and definitely worth a visit - brilliant day and to make it even better the sun shone
Excellent value. The directions to the 9/11 museum, given us by the guide, were a bit vague, especially if you don't know NY - a couple of helpful police officers came to our rescue. Good narration - plenty of time to take pics of Statue of Liberty.
I love using Viator. I always use them for my tours. New York was awesome. I feel like the tour gave me a real since of New York. Will be using again on my next trip to Rome, Italy.
We had a slight problem (caused by our incompetence) as we arrived at the wrong end of the trip to collect tickets, but the staff were amazing and even waited for my husband to collect them!! Cruise was great - commentary and banter from the staff was fab! 9/11 was emotional, but not to be missed.
The tour was great. I feel there needs to be a few more speakers topside for the tourists to be able to hear. Also, when calling prior to arrival, it would be good if the live agents had local knowledge of available parking for customers who drive to the pier. That would be awesome.
An excellent way to see some of the sights in New York and a change from walking around or using tour buses. Guides on the boats were very friendly informative and amusing . The highlight - although very sobering - was the visit to the 9/11 memorial museum where we stayed for well over two hours before rejoining the boat . Don't be put off if the weather is bad on the day you have booked, it was raining for us but turned out to be the best thing to do as otherwise we would have been walking round New York instead of being under cover for most of the day. Only quibble is that when you arrive at pier 79 it is not very clear where you have to check in to exchange online voucher for boat tickets and a bit confusing as there are other tour companies there. Also there is quite a bit of pressure to tip guides on the boat as they repeatedly bring their tip bucket to your attention. Otherwise well worth doing and value for money.