We were picked up on time in a nice clean car with a very professional driver and delivered on time.
This time I found them it took a while but their were so many people and they took me to an area to wait but not to to long. And then a vehicle arrived and it took me straight to my destination so all went pretty well.
Alberto our driver was on-time and did everything legally possible to get us to JFK airport on-time and we made our flight!
Excellent driver. Easy to find My Sedan as we exited customs at Cape Liberty. Would definitely use again and highly recommend.
We had a driver who was very helpful and sweet. We were very pleased with our experience.
totally enjoyed the driver and would recommend him in the future.
our driver was great got us to the airport on time everyone else said we would NOT make it but he our driver did nice and roomy very very nice do it again!!!!!
Suggestion to company. When arriving at the port, the port authorities will not allow vehicles into loading zone, so we had a few anxious moments locating our driver. I expected to find him standing with our name. A contact number should be supplied to driver so he/she can contact guests.
Hector picked us up in a very well maintained SUV, as planned at the NCL Pier. He was very professional, dressed in a suit, and courteous. His driving was very good, unlike the driver we had going from the airport to the hotel. The Viator contact phone number provided was very helpful! The operator stayed on the phone until we made contact with our driver, Hector. Hector got us to the airport in a timely manner and we were able to connect with our flight, with plenty of time to spare. We would highly recommend this service!
The transfer went smoothly. I phoned the number upon disembarking the ship, and the driver arrived within 5 to 7 minutes. We scheduled pick-up for 8:30, but driver was told 9 am. So phone call helped get driver there promptly. I had sent an email from the cruise ship reminding them of the 8:30 pick-up.
From the greeter at the port, to the most professional driver.
The service was efficient and stress free!
Dennis W USA
The process went smoothly and we arrived at our destination sooner than expected. The driver was nice and polite.
Our driver was early yes!, very courteous and friendly. He was very knowledgeable of the areas that we traveled through on our way to the airport. He was also a very good driver! He was 5 star all the way! Great job.
We used Viator to book a car from the Pier where our ship landed to JFK. What a great idea. It was raining and the line for taxis was outrageous. Our lovely Lincoln arrived, right on time, courteous driver and easy trip (quick too) to JFK. Only way to go when sailing into NYC.
The trip to the airport was wonderful. The driver was friendly. His driving was very nice. Usually I am very afraid in NY traffic but he made me feel extremely safe.
Excellent service - representative met us at the cruise terminal and got us to our van quickly! Our driver was also outstanding!!! We got out of the terminal faster than the long line for cabs and the cruise ship transfer bus... Would highly recommend them!
The trip was great! Driver was very good. Knowledgable, dependable, on time and efficient. It was a pleasure doing business with Viator Tours.
Excellent service! Even came straight away when we needed an earlier pick up! 1st class service
Great Service....Highly recommend to use this service!!!! Great driver, great car, great service!!
The service that we received on June 28th was great. We arrived early at the Cruise Port and we contacted the provider and they arranged for an early pick up. The driver was great and experienced. We enjoyed are trip to LaGuardia and will use Viator again. This is not the first time we have used Viator as we have always had a good experience with them.
Driver was very nice and the ride was pleasant.
We were off the cruise ship sooner than expected so company sent a driver and we didn't wait long at all.