Read what other Viator.com travelers think about the Shared Departure Transfer: Hotel to New York City Airports. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
No problems at all, transport arrived at the hotel ten minutes early, all very efficient. I would definitely use them again.
After reporting at the desk we only had to wait like 15 minutes before we were off to the hotel. After two stops in the city we were at our hotel, very pleasant. The pickup for return to the airport was at 06:10. The van arrrived exactly on time so we arrived in time at the airport. Decent drivers and dito driving
Driver was right on time, explained right away that we had one more stop close by, and then would head off to the airport. Knowing that information can give the passenger a more relaxed experience. Very reliable and courteous.
Brilliant we got our airport wrong and we phoned viator and they picked us up from Newark instead of JFK without any problems would use the shared transport again as we saved a fortune .
On a negative, it was quite confusing where to go at the airport to meet up with the transport even after phoning the company.
A big positive was the driver who was quite entertaining once we got to talking and gave us a running commentary about the city on the long trip (due to traffic) from the airport.
Everything went very smooth. Van was on time and easy to arrange over the phone for hotel pickup. Only small draw back is they decide the pick up time according to your flight number...we got to the airport 2 hours early....not a bad thing...better to be early then late.