Read what other Viator.com travelers think about the Private Arrival Transfer: Buffalo Niagara International Airport to Niagara Falls. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Our driver was great. He was at the airport when our flight arrived and was easy to find. He gave us details about the area as we were driving to the hotel and stopped to let us have our very first look at the falls. It was a nice ride.
Our driver was prompt and picked us up at our hotel. Took us on a scenic ride (different than the drive coming in from the airport) and pointed out landmarks and historical markers. Very friendly and professional. Wonderful not to have any driving hassels to worry about either before or after your vacation!
Great afternoon and Alice was very kind, patient, friendly, personable and knowledgable. We enjoyed every minute
On time waiting in the airport, Driver was an older man, very knowledgeable about the area and shared several historical facts on the trip.
excelent service on time to pick us up very good driver and very helpfull gave us some good recomendations of resturants and tours would highly recomend this service
Driver was helpful but gave impression he was new to the job. Was grateful he was waiting for us when we arrived.
My flight from LA to Chicago was delayed as such I missed my connecting flight from Chicago to Buffalo Niagara. I called the transport/transfer company as soon as I got to Chicago O'Hare airport after learning that the airline needed to re-book me on an alternative flight, and reschedule the pick-up time from 3:30pm to 11:30 pm.
My transfer turned up 1 - 1.5 hours late, at around 12:45 am..
The driver was extremely kind, and he informed us that he was called in at the last minute for this job as a favour (he was not even working for that transport/transfer company!). I place the blame entirely on the transport/transfer company, especially when I had informed them of the change 9 hours prior to my scheduled arrival time.
Note from Viator: Thank you for your feedback! We've heard back from the tour operator concerning this reservation. The tour operator has said that the second flight for this reservation was delayed as well, causing the client to arrive later than expected. They assure us that they can handle many different size groups, last minute or delayed trips, and they strive to take care of any delays as quickly as possible. If no vehicles are available, we do our best to get a vehicle there as promptly as possible, even if it is through a partner company. We hope this information helps!