had ordered a limo pick up was disappointed (they have taken the limo off service) was good to have private pick up for 5 meant no waiting and a pleasant driver. Driver took us the extra mile showing us the American side of falls before heading to airport, lucky had no hold up at the boarder for customs.
Although we experienced several problems (the pick up was late and mechanical problems at the boarder), the agent was very pleasant, professional, and we did make our flight.
Driver was great - we were made very comfortable. Will use you guys again!! thanks
Highly recommend using the transfer service. Clean comfortable ride and no worries about where to pick up the rental care and drop it off and budgeting time to do so. It's like having a local drive you around because they know the areas. Would easily do it again. George was great.
Our driver was very friendly and courteous. Viator made our airport transfer easy! I would highly recommend Viator and will be using them again for my future travels.
Veronica B USA
Our driver was waiting for us at the bottom of the escalator by baggage holding a sign with our name on it. He was very friendly and professional. Gave us history on landmarks and we really enjoyed our ride with him. The absolute no hassel way to get from Buffalo Airport to Niagara Falls, Ontario, Canada!
The driver was very pleasant,great car and comfortable journey. We unfortunately got held up for some time at the border but other than that would highly recommend the service.
The local vendor accommodated us in less than the 24 hour requirement and the driver was awesome!
Travel from airport to Falls and return was comfortable and easy. Drivers waiting at airport and return were on time and courteous. Can not think of any way to improve service.
excelent service ,driver was on time and fantastic, im so sorry i cant remember his name highly recomended
Prompt pick up, nice cars and safe driver. Great way to avoid the hassle of border crossing and worth the expense if you prefer not to have to navigate on your own.
Our driver Peggy was very friendly and nice. The sedan was clean. She made our trip back to the airport fun!
Really good Limo service, drivers on time and very friendly + helpful.
Our driver was late to pick us up - they did call to let me know he would be about 15 minutes late. When I called to confirm 24 hours in advance - the local company had no record. The viator people were helpful and confirmed for me. I wasn't at all impressed with the local company - just not very nice. But viator was good to work with.
Driver had to come from buffalo to pick us up on Canadian side then back again to buffalo. We didn't know this. He got caught at boarder crossing. We waited an hour I had to ring 3 times to see what was happening. I know it's not drivers fault but a phone call frm them to us to keep us informed would have stopped the stress. I was worried we would miss flight. All was good but communication to client would have been good. Driver very sorry and was lovely
Prompt service ordered a SUV but limo turned up not as good a view. Driver hardly spoke would have liked bit more friendliness.
They were on time and pleasant, but the driver hit the curb going down the highway and almost lost control of the car. she was not paying attention and driving was questionable.