Read what other Viator.com travelers think about the Puerto Madryn Shore Excursion: Private Tour of Trelew and Gaiman. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
We took this as Private tour from our cruise ship. As there were just 4 of us it was expensive but nothing of a similar sort was being offered by the cruise line and as our travelling companions were Welsh it was a must for them. We were not disappointed in any way. Our guide was delightful and a descendant of one of the original Welsh Settlers - his name proudly shown to us on the memorial statue. She was very informative and tailor-made the day to suit us. The time was well utilised to include a Welsh Tea. A very worthwhile trip with variety and interest. Good value for the money and even better if you are a larger group. This was the second time we had used Viator on this trip and again I have no hesitation in recommending them. I will definitely use them again.
I would not recommend this tour. We booked a private tour in ENGLISH which we confirmed by phone. Instead we had a Spanish speaking guide with an interpreter who was just a student. He was a very personable fellow, but admitted it was his first attempt at the job he was not a qualified translator. The guide was very enthusiastic and seemed knowledgeable. She would speak for several minutes but we would usually get about a 1 sentence translation. The ride was longer than anticipated and without background information, a little boring. We visited a historic museum and ate lunch, both at our own expense. The tour was expensive for what we received. We spoke with others who arranged transportation for less than 1/3 the cost. The van was nice, but we were a bit cramped because having to carry the translator. The villages were unremarkable. We left a good tip because we felt it was the providers fault the guide did not speak English. We contacted Viator about the issue and the response from the tour provider was: “We have a problem the day before so we have to make the tour with a guide that speak a little bit of english, because of that we go with an interpreter. The interpreter only have problems when they ask him opinion about the politic, education and economic situation of Argentina. We go with the interpreter to give them the service they book.”
Despite the tour operator’s lack of willingness to take responsibility for our bad experience, Viator gave us a partial refund. I have used Viator for other tours and have received good value. I recommend Viator as a booking agent, but not this tour.
The tour guide was a nice person but did not have the knowledge to provide an informative narrative during the tour and/or her English was not good enough to share the information. She often could not answer questions we asked and would have to consult with the driver. She did not know the operating hours of the sights we visited nor the price of admission. She took us to a Welsh Tearoom, one of the features of the tour, not knowing if it was open. The driver had to go up to find out and the cost of the tea. She took us to the First Welsh House when the museum and house were closed. She provided next to no narrative when driving through Trelew, by the farms and through Gaiman. The tour was a huge disappointment