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4 star rating: Recommended
December 2013

Quick and efficient drop off to hotel. It's shared transport, and it was fortunate that my hotel was reached fairly quickly especially after long flights.

Briana C

4 star rating: Recommended
April 2013

Friendly service and very helpful. Cut the price in half! I will be using this again when I need shuttle transport!

Colin Raymond S

4 star rating: Recommended
August 2012

The sevice both ways to and from the airport was excellent . I would absolutely use this service again. Colin

klyndall Australia

4 star rating: Recommended
May 2012

The airport pick up was appreciated after a long flight. The attendant was efficient in calling for the shuttle and advised me the number of the vehicle that would be taking me to my hotel. The process worked quite efficiently and I didn't have to wait very long for the shuttle vehicle to arrive.

Adelene S

4 star rating: Recommended
October 2011

good service ,safe driver


4 star rating: Recommended
August 2008

The service was prompt, the drivers courteous, and the experience was stress-free.

Paul H

3 star rating: Worth doing
November 2015

The price was good but there was a bit of a wait for the correct bus. There was also a bit of an issue as although I had paid up front and had my voucher I was not in the system. After being told I would have to pay again, I kept stating that I had already paid and eventually this was accepted - I would recommend phoning the transfer operator to confirm that a place is reserved for you even though this is not requested on the print off voucher.


3 star rating: Worth doing
May 2015

There seemed to be lots of confusion as to exactly where and whom to check in with at the airport. Several travelers had issues. The actual ride itself met expectations

Mrs P P

3 star rating: Worth doing
June 2013

Not signposted too well outside the airport.

Diane L

3 star rating: Worth doing
November 2012



3 star rating: Worth doing
November 2010


Paula M

3 star rating: Worth doing
November 2010

Its not very clear where to go to arrange pickup......driver was very pushy over tip !!

Mary A USA

3 star rating: Worth doing
April 2010

A taxi is only a little more, so for a few more dollars you could avoid the additional pickups & drop-offs. The service & driver were good, just a comment if one prefers not to have the wait.

Richard D

2 star rating: It was OK, but could have been better
June 2013

We got to the shuttle transport location, and I gave my pre-paid voucher to the person manning the location. She told me to give it to the driver. He was skeptical that we had pre-paid and tried to verify this. Unfortunately, their computer system was down at the time, so he kept looking at the voucher even though there was a voucher number and my personal information upon it. I began to feel like he did not believe me. Finally, there system came back up and I guess everything was alright.

The driver then circled the airport two or three times looking for another fare, which he was unable to find. Then we were finally on our way for an extremely bumpy ride. I have been on rough riding shuttles before, but this one was the worst.

The driver did warn us that our hotel was not in the best part of town. For that, I thanked him.

I think they need to be better schooled on the voucher system.

John K

2 star rating: It was OK, but could have been better
January 2013

will not recomend this shuttle service from sky har. airpt. / driver complained to the fact
i was giving him a viator voucher rather than cash , also was very rough with our
lougage / return trip to airport via taxi for the same price and no whining from driver

Michael B USA

2 star rating: It was OK, but could have been better
May 2010

The advantage of booking through Viator was that it was extremely affordable. lthough my experience was not the best, because it was extremely confusing. When I came out of the airport I looked for the Vator shuttle. Everyone I spoke with, told me they had never heard of such a shuttle. I spoke with the shuttle representative and he said he had never heard of Viator. I had called the number provided, which connected me with the shuttle service, which told me I didn't have a reservation and was quite rude in doing so. It took me 45 minutes of walking around, and stressing to find out that I had a voucher through Viator, which the shuttle service later accepted reluctantly. he experience would have been completely positive if there was a better connection between Viator and shuttle service. Although, for anyone interested the deal I got through Viator was much better than the curbside price they were quoting outside of the airport.

Tiffany E USA

2 star rating: It was OK, but could have been better
August 2008

The wait at the Phoenix airport was quite lengthy apparently there was a problem with dispatch & the phones. I must say, though, the female at the curb was quite friendly and personable. The driver was truly wonderful, polite, and friendly.


1 star rating: I do not recommend this
September 2014

HORRIBLE CUSTOMER SERVICE booking was terrible....

lisa m

1 star rating: I do not recommend this
June 2013

The pick up was prompt but the driver was not friendly. He did not have much of anything to say, was not helpful to an elderly couple who was also riding with us. My daughter an I got their bags for them an assisted them to the van. This transfer served it's purpose but the driver will not get you any recommendations like our departure driver did.


1 star rating: I do not recommend this
November 2006

Unfortunately this was not a pleasant experience. We had a long wait for someone to take us to our hotel. When we did get on the bus, we found the driver to be impatient.

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Tour code: 2928PHXAPTHTL


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