Read what other Viator.com travelers think about the Phoenix Departure Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Friendly and efficient staff who advised me on the best pickup time and got me to airport in perfect time for my return flight.
Excellent departure to the airport. The driver was on time, friendly courteous. The van was cool and clean. The driver took us straight to airport at 2:00 pm smooth ride there
fast, efficient, and prompt - van operators were very informative re the region.
I'd definitely use your service again - many thanx
Very courteous driver and engaging. Great service to the airport.
very good the staff at the airport keep me up to date with van number and what time it would be arriving. The driver rang the hotel to inform he would be a few minutes late due traffic which was fantastic.
The driver gave me a bit of a "tour" by showing me things along the way to my hotel. He gave suggestions and was very friendly. That's the kind of driver I enjoy.
The service was prompt, the drivers courteous, and the experience was stress-free.
A good experience the shuttle bus arrived in good time and the driver was helpful and well organised.I would certainly use this service again.
Bus arrived on time. Check in staff not very friendly when I phoned to confirm
Very good service. I had made a mistake with my booking, but this did not matter, they just let us change the dates of our pick up and we were collected on time from hotel.
This tour could had been a five star however, there are two reasons why I can NOT do that. 1. The tour guide was full of information BUT, his mic did not work so you had no idea about what he was saying. What was weird and funny is he kept talking anyway as if we were not there. 2. My sandwich was NOT prepared the way I ordered it. They put items on there I would had not ordered because I was allergic to them. Everyone else had a nice delicious sandwich and I had to settle for a hotdog. Imagine everyone eating, you're hungry and have to smell everyone else's food and listen to everyone else's enjoyment. Then you are the reason why the van has to stop to find you food. How embarassing.Other than that, the trip was GREAT.
Driver was excellent--on time, very professional and courteous, no issues. Driver was not familiar with coupon for on-line booking though. Instructions not as clear on line for booking pickup etc and not being able to use e-couon--showing from black berry is very inconvenient for business traveller who may not have access to printer!
Horrible customer service all the way around. Period. Sadly you have the market in Phoenix but you certainly do not have the customer service expected.
The driver seemed impatient and wasn't particularly pleasant. We expected much better service.