Be aware your guide will be on the street after you exit the airport terminal -- not in the terminal you will see some transportation and tour guides in the terminal. Pick up was seamless. Guide was right outside the airport terminal when you exit the doors on the sidewalk next to the street with my name on a sign. Guide was very knowledgeable and provided me with a packet of helpful information as well as tours available if needed. Also a sheet with Tour East's guide's personal number if needed for any reason. Would use this service again. Comfortable private car transport to the hotel as well as arranged for pickup from hotel back to airport on departure day.
clean car, quick service to mom-tris. kind of confusing finding the car at the airport but other than that everything was easy-peasy.
Excellent service and nice to have someone meeting you after a long flight. All was arranged and all did go as expected. Highly recommend :
Fantastic and so easy. Friendly driver and 'guide' and no problems despite my flight having been delayed. Highly recommended!
When we arrived they found us immediately and the drive was very pleasant. Would definitely recommend/use again :
I would recommend and use this company again for their punctuality and friendly service. Thankyou Steve
very competent driver, the young lady who met us was polite & keen to advise of local places of interest. we will certainly use your service in the future - thank you.
Driver had some difficulty finding my hotel but to be fair it was not sign posted well.
We were unaware upon arrival that the pick up was outside of the terminal. Once we determine we needed to go outside in the pick up went very smoothly
Everything went smoothly - driver waiting with a sign at airport, with a nice size and clean van. Service was friendly and courteous. Price was a 30 to 40 percent higher than what you would pay locally.
Our private transfer was efficient and friendly and very informative. On the way to our hotel, the heavens opened up and we travelled in a torrential downpour ! Thankfully we were dry but it was amazing for us to see the general public, soldiering on, on their motor scooters, with one and sometimes two passengers with their rain ponchos on. We arrived safely however and organised our tours and return trip to the airport through the same tour company, Tour East. All our tours were great and turned up on time, except for our transfer to the airport ! Our pick up time came and went and luckily someone from Tour East arrived at our hotel to meet some other travellers, she contacted her office and organised another car. when we arrived at the airport, we met another employee of Tour East and she helped us with our check in ( huge relief). All's well that ends well.
Peter C Australia
Service was OK, but I found it hard to find rep outside airport due to many reps outside holding cards up.
The pick up was right on time, but they took us to the wrong part of the airport, even though they had our correct flight information. . We ended up having to walk our luggage to the correct area. We didn't know until they had left that we were in the wrong place. Luckily it's not a big airport, but it was inconvenient, we also got there earlier than we needed to and had to wait for the check in gate to open. Just thought perhaps the timing could be a little better.
Norie L USA
The trip from the airport to the hotel was good. The driver did a good job, and the other person with him provided us with information about Phuket.