Ana M L USA
Driver was waiting for our arrival and delivered us to the hotel in a very clean van.
Driver was outside of the customs gate waiting for me with a sign with my name. He knew exactly which hotel I was going to. This is a very professional service. I am a female and was arriving alone at 9pm, and I am happy I made the decision to book this transfer.
It is very nice to have someone waiting for you at the airport in a new city and late at night.
On time and nice ride to hotel, Thank you
Efficient transfer. Found my guide waiting outside the gate with a sign with my name. My guide told me they were waiting for another group of travelers but their flight was delayed for an hour. Instead of waiting, he sent me with the driver for drop-off in Quito. Ride was about 45 minutes and driver was pleasant throughout the time. Would definitely recommend.
Worked well and was on time. Friendly crew and a smooth ride into Quito.
A female, I arrived by myself at 3am. There was someone with my name held up and an smile! Wonderful service all the way to the desk at the hotel. Couldn't have been better.
Once again, excellent service. Greeted as promised by an English speaking professional. Good driver with no delays. I always use Viator for transfers.
I was met right after picking up my bags and promptly put on a van to the city, delivered right to the door of my hotel.
Excellent and flawless. Our guide was outside of the Customs area, we walked to the bus and were in our hotel room in an hour. Lovely new airport for Quito and a very good road from airport to city. Thank you.
excellent service. staff was still at the airport waiting on me even though I arrived 90 minutes late due to air rerouting and missed connections and a lost bag. staff was courteous, polite, helpful and spoke excellent English.
Our plane was 2 hours late getting into Quito. Our guide was still waiting for us. He even told us a lot about Quito on the 1 hour ride to our hotel. We were extremely satisfied and would highly recommend.
Met outside international arrivals as scheduled by well-groomed personable young man who spoke good English. Shared roomy van with 1 other passenger -- we were both going going to the same hotel so non-stop trip. Driver was safe and courteous and assisted with luggage.
Guide was waiting for me at the airport when I arrived with a sign. Everything went smoothly.
I was a bit nervous about arriving in Quito on my own. The guide was outside immigration as expected and took me to my hotel and made sure that I was at the correct hotel before they left. Great service.
My flight was delayed but the representative Ana was waiting at the arrivals gate. She was very helpful and when the other passengers were delayed I was taken separately to my hotel by a very friendly driver called Jose. Based on my experience I would recommend this company
Everything went according to plan. The gentleman who met me was very pleasant. The cost is comparable to other tour operators for the same service from the airport into Quito (it's a long way).
Erika O USA
They waited for me holding my name and also waited for other passengers who's plane was late but instead make me waited the driver take me alone to the hotel.
All was just as I had read about. They were waiting right outside of customs, easy to spot. We got right on a nice, comfortable bus and headed for the hotel. Overall it was an easy, safe, pleasant experience. The driver spoke English and got us to the hotel quickly and safely. We would definitely use Viator again.
The driver was waiting for us at the airport. He got us transferred to our hotel quickly and efficiently. He gave us helpful advice for dealing with the change in altitude. We received excellent service.
Was glad that I'd planned this transfer. Coming from Peru, where you don't just jump into any taxi, had me a bit tentative about Ecuador. The driver and young guide were there and easy to spot when I arrived. I've forgotten the young guide's name, but she spoke english very well and carried on a genial and informative dialog during the hour plus drive. In July or Aug 2014, the northern route to the airport should be complete. I would still arrange a transfer from Quito TO the airport to insure you arrive in time for your flight. With the hills, there are not lots of route options in bad taffic or weather.
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