The shuttle transfer was perfect. We arrived earlier than anticipated and with a few phone calls we were on our way to our hotel.
I was supposed to arrive in Galeao at 2:30pm via Emirates Airlines, unfortunately, we arrived at 5:30pm. my initial pick-up schedule was at 4pm. When i got to the meeting point, i immediately called the shuttle company to inform them that we already have arrived and they told me that my new pick up schedule will be at 7pm and the driver arrived on time.
Upon flying out of Rio, i requested a pick-up time of 12noon and the same driver picked me up on time.
This is my second pick-up at Galeao and the service was still excellent. Another guy came to pick me up and dropped me off at my hotel on time.
Upon flying out of Rio, i request a 7pm pick-up but it was reconfirmed to me that the last pick-up for the shuttle will be at 6:15am and he arrived on time.
The drivers were very nice and on time for pick up and drop off.
On time, economical and efficient shuttle trip to/from the airport. We had the same driver both ways. He was excellent.
Directions were easy to follow to meet up with the shuttle driver. My flight was delayed 3 hours, and the driver was there shortly after my arrival to take me to my hotel.
The drivers did not speak English but was not a big deal at all. We were scheduled to be picked up at 10am and the driver showed up at 1010am. He was holding the Shuttle Rio sign and was very easy to spot. After experiencing the traffic in Rio as we went to our hotel, it is completely understandable when these drivers are a little bit late. We were scheduled to be picked up on our return trip to the airport at 4pm. Again the driver was a bit late. He showed up at 435pm. Again, with the horrible traffic in Rio it was completely understandable. The driver still got us to the airport by 530pm. Our flight was not until 8pm, so he got us there in plenty of time. If you give yourself plenty of time, this transportation is more than adequate and very affordable. A taxi would cost a fortune with the traffic. Our hotel was in the Copacabana area. You must reconfirm with Grayline, so they can give you your pick up times. If you don't want to make that international phonecall, you can email grayline directly. Thats what I did and it worked out perfectly.
The Tour was a very breathtaking one. The Views on the Cordovado Mountain are amazig! I would do it all over again.
Great value for tavelling between the airport and hotel. Hassle free and no negotiation required. Gave us a peace of mind. I was happy we made this decission. Drivers were very curtious (didn't speak much english, but enough to communicate). One recommendation, call the number provided as soon as your land at the airport.
The operation of this tour was very professional. The driver was very professional and skilled. The transportation was comfortable and dependable. The drive from the airport to the hotel was a tour in itself. The vehicle had large windows that accommodated viewing and taking of pictures. Given the length of time and distance of the trip, I would only want to travel by a Viator shuttle.
The service was excellent both ways. The driver was prompt and courteous.
We had to wait rather long at the meeting point (almost an hour) before are arrival transfer arrived. Departure transfer was punctual. Service was convenient.