Read what other Viator.com travelers think about the Rio de Janeiro Airport Roundtrip Shuttle Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Tour Operator provided decent service. It was definitely more reasonably priced to take the shuttle from GIG airport to our hotels in Copacabana and Ipanema. However, you pay for what you get. The drivers were courteous, but did not speak English. The drivers did not wear a uniform, just jeans and a t-shirt. It was difficult to distinguish who the driver was. The shuttle vans aren´t the cleanest. Overall, service is just ok.
The driver was very nice and the trip to the hotel uneventful. We had a different driver back to the airport which was fine. He was nice and arrived a bit early, but that turned out to be the right move. The only thing that I did not like was having to call yo reconfirm. My expectation was that they would be there standing at the gate with a sign card with my name on it. That did not happen. If you're going to need to call them, what is the use in providing the flight information?
Good value for the money however there were a couple of issues. The language barrier was very frustrating, especially when we arrived to ground transportation at the airport. Then the driver was over 30 mins late to take us to the airport, luckily I arranged for an earlier pickup then needed. Other then that the staff was extremely professional and courteous.
Found out about this transfer from Viator. For the price it could have been way better. Both inbound and outbound travels were late ~20 minutes. Drivers didn't speak any english and support people on the phone didn't speak any english also. They would make you wait on the line until they could patch you through to someone who would speak a little english and you could actually talk about your reservation. For the money paid - not worth it.
Probably my mistake, but wasn't expecting a shuttle but a private car. It took over an hour to leave the airport waiting for other passengers who never showed up. No specific time was given for the return trip to the airport. We had to call to get a time. The driver was 30 minutes later then the stated time. Not very comforting when you are dirving through rush hour traffic to catch an International flight.
Having to always reconfirm the services is difficult when you don't always have access to email or phone.
Ok-for the price, but the pick up was late and we were wondering if they would show up at all. Also it says the last trip to the airport is 19:00, but they pick you up early, so if you have a late flight (like we did) you may be at the airport for several hours before your flight.
The Driver was 1 hour late picking us up from the airport. The airport inomation desk was kind enough to call and fnd out what was going on and when the driver would arrive. The driver was also one half hour late picking from the hotel and to the airport.
The drive got us there on time but we waited, unsure if the driver would show .
We were not picked upon arrival. However upon calling a driver did come, however we waited about two hours.
Because of bags were late at the pickup, our driver left without us to go to the hotel. The airport had to call the driver back.
Our arrival transfer didn't turn up and left us at the airport trying to find a transfer to our hotel!
Our departure transfer was okay, however we had to walk 15 minutes to a hotel for pickup which was a bit difficult with our suitcases!
Not a good experience. The shuttle did not show up @ 9:00 and we wait for another hour @ 10:00. The driver did not find other 6 passengers and ran around the terminals several times till almost 11:00 a.m. We wasted almost two hours that should be taken us @ 9:00 a.m.
Pick-up driver was not at the convened meeting point. Tour operator logo was not visible. Return driver was excellent. I still highly recommend this instead of airport taxis.
First of all, they tell you to go to a meeting point at the airport once you get out of customs. Well, the meeting point is right by a food stall. There's no desk indicating where to go nor is there a company representative waiting there directing you where to wait. Just by asking around did we figure out that you just sit on the chairs and wait until the driver shows up.... which in our case wasn't for close to an hour after our arrival time. The return trip to the airport was OK.
This is the 1st time that I've had a problem with a local shuttle via Viator while traveling. On the trip from the airport to my hotel not only did the driver try to take me to the wrong hotel then with the attitude that I didn't know where my hotel was but they did it again on the return trip to the airport. I was constantly on the phone with them trying to explain where my hotel was located while they talked to me as if I was wrong and didn't know where I was. This constant explaining while 'roaming' on my AT and T phone service tripled my phone bill for that month. When the guy at the shuttle office finally decided to listen to my directions, they sent a large new bus to take me to the airport. But what I had to endure was ridiculous.