Read what other Viator.com travelers think about the Rio de Janeiro Airport Roundtrip Shuttle Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
The transport was OK but there was confusion picking me up. I expected them to be waiting for me in the Arrivals Hall, instead I waited for 1 1/2 hours (I was tour I may have to wait an hour due to it being busy on Friday), before finding out that I had to go to the third floor and there was no one there who would ring Viator for me. I couldn't ring myself and the local phones were all written in Spanish and no one at the Information Desk on the 3rd floor would help me. I finally went back down to the tourist information on the 1st floor who rang Viator and fortunately the driver was in the area and came back. Whether he was there when I first arrived I'll never know.
Everything went well except for the fact that they arrived half an hour late to take us to the airport on the last day.
I was very pleased with the ease of pick up and drop off, on time etc.
We had to wait for nearly 2 hours after we landed before the shuttle arrived, then the driver had an argument with his control and took it out on all his passengers! The driver on the return trip was very polite and could not have been more helpfut, shame we could not say that for the first one!! P Ellams
picked up and dropped off as scheduled. be sure to follow the directions on the print out
We had a problem with pickup at the airport. No one met us at the designated meeting place. After 45 minutes, we went to the info desk and they called the contact number and someone came within minutes. Pick up at the hotel was not a problem.
the pick up from the airport could have been better, there was no desk as stated, and the driver was late, therefore no signage was showing, we had traipsed up and down the arrivals lounge and asked many people, then we noticed the driver just getting our name sign out, last thing you need after a long flight, the transfer back was very good with a hotel pick up at exactly the time given
ride from airport to hotel was fine but ride upon return to the airport was scary. Driver was distracted, on his phone, talking to a friend, swerving all over the place going extremely fast
Tour Operator provided decent service. It was definitely more reasonably priced to take the shuttle from GIG airport to our hotels in Copacabana and Ipanema. However, you pay for what you get. The drivers were courteous, but did not speak English. The drivers did not wear a uniform, just jeans and a t-shirt. It was difficult to distinguish who the driver was. The shuttle vans aren´t the cleanest. Overall, service is just ok.
The driver was very nice and the trip to the hotel uneventful. We had a different driver back to the airport which was fine. He was nice and arrived a bit early, but that turned out to be the right move. The only thing that I did not like was having to call yo reconfirm. My expectation was that they would be there standing at the gate with a sign card with my name on it. That did not happen. If you're going to need to call them, what is the use in providing the flight information?
Good value for the money however there were a couple of issues. The language barrier was very frustrating, especially when we arrived to ground transportation at the airport. Then the driver was over 30 mins late to take us to the airport, luckily I arranged for an earlier pickup then needed. Other then that the staff was extremely professional and courteous.
This transfer was fine-we were met promptly at the airport even though our flight was early, and the very early departure flight transfer was also great. However, on the last leg of our trip to Rio, no one was there to meet us and no record of our booking was found at the local carrier.