Martin A Netherlands
Too bad the stadium was not sold out. Have to go back someday.
Kirk W Canada
Our tour guide was fun, informative and easy going. I would've preferred to see a more exciting match, rather than the 4,100 in attendance for the Fluminense vs. Macae game we saw. However, the experience was enjoyable.
We had booked the tour for Sunday 19th October some time ago in readiness for a trip to Brazil which included 3 days in Rio.
When we arrived at the hotel we were told to check back on the Saturday with regard to transfer times. A few hours later the rep told us that there was no football on the 19th and that the match was on the 18th ( when we had already booked other tours ). After much to-ing and fro-ing we had to change our other tours, losing out on seeing some of the great sites of Rio, in order to make it back in time for collection.
I wonder if we hadn't been organised and chased the rep whether anyone would have told us in advance of the date?
No email from Viator or it's partners to advise of the changes was ever sent -
Very disappointing customer service!!!
But the game and the tour guide was great!
Good thing I am a soccer junkie, however, take a cab and buy a ticket at the Stadium!
Pick up was an hour late, ticket was only $15, seats were upper level. The game was electric and great but taking a taxi and purchasing ticket would have been better. Total tour was 7 hours from pick up to return!
Gilberto L USA
I reached out to tour provider multiple times prior to game Day to confirm time, and pick up location. After waiting for email or telephone call from tour provider up until game Day, I decided to call the morning of game Day as I still had no confirmation. I was told unfortunately the game was not available for the Day that I had booked but if interested they would reschedule for another day. Unfortunately, I was scheduled on other activity's for the rest of my stay. I ended up taking a taxi to the game on my own and having to pay a premium on the ticket from a person on the side of the road(not the safest thing to do in Rio).
Most terrible experience ever!!! Got an e-mail saying that we had to call a Brazilian number to confirm that we would be attending. I rang this number and she said that hotel pick up was 1.50pm and I made her call it out again to make sure and she said one, five, zero. Told me I would get a confirmation e-mail with the time which I never got.
We waited at hotel from 1.30pm and at 2.20pm we asked front desk was there a problem. They said someone had called to hotel at 12 looking for us and drove off when we were not there. The receptionist rang the company who were exrtemely rude on the phone and they said they had come at 1and we were not there. The receptionist advised that they had come at 12 and not 1 and they guy on the phone got very angry and said this was not true! They said if we got a taxi to the stadium they would meet us with the tickets to the match. Our hotel arranged out taxi and thanks be to god the taxi man was fantastic.He found the tour bus and the driver gave us tickets. NO tour guide as promised. We made our way into the match to the end that the tickets advised and clearly there was no tourists on this side of the pitch. We were out in the blazing sun in the middle of all the die hard Flamingo fans. No body told us where to get the bus on the way out so we left 10mins before end and paid a fortune on another taxi back to hotel.