Read what other Viator.com travelers think about the Chichen Itza from Riviera Maya. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
My family of 4, including 13-year-old twins, took this tour on July 28, 2015, and would highly recommend it to others. The tour operator, Cancun Passion, provided prompt pick-up at our resort and brought us to a central location to meet the coach. We were served coffee, juice, fruit and pastries, which made for a pleasant trip. We had a restroom/shopping stop for about 30 minutes prior to Chichen Itza, where we purchased some lovely crafts. Chichen Itza was amazing!! Our guide, Tony, provided excellent explanations of sites before we were given free time for pictures and lunch included in the price, aside from drinks. The history and sites are not to be missed!! We had an amazing cenote swim before heading back. This is a long day, but well worth it. The staff was professional and personable from start to finish. Tony taught us so much about Mayan history. This tour is highly recommended. Once again, I have had success in booking an excursion through viator!
I want to first acknowledge the local tour company who viator works with or who was at least the assigned local tour group. Evelyn was so accommodating and super nice. The email sent from Viator says to contact the local tour group 48 hours in advance. This, in my opinion, was not highlighted very well. We were also traveling on the 48 hour mark. So we did not contact them in time for our Monday tour. The company rescheduled us with no problem. Seeing the ruins is highly recommended. Our tour Cancun Passion was also fantastic. The guides Noe and Fernando were fabulous. Noe cares more about the history and is very knowledgeable. If you just want to take pictures you don't really need a guide. But it was really informative.
Great trip- the tour of the ruins was informative; it is only 3 hours (which seems like a lot until you realize how much actually there is to see) and it would have been nice to have some additional time to walk around on your own but it was really great. The lunch was good- definitely try to the corn ice cream. Swimming in the cenote was a highlight and fun; definitely a unique experience. Definitely recommend for any first timers to the region/looking for something interesting to do.
Highly recommend this tour! The sites are breathtaking, and the staff fantastic! Jesús, Samuel, José and Amado couldn't have taken better care of us or done more for us, and it's wonderful to get to see such a fascinating place as Chichén Itzá without having to worry about the logistics. It's a 12 hour day and make sure you bring your camera!
Would give this tour 10 stars if possible!!! SUPER organized and easy communication from beginning to end...tour bus was nice and staff were amazing!!! Great tour guide (GREAT), lunch at a super nice restaurant and visit to the Cenote was fun!! Would recommend this tour 110% without hesitation
Great tour! My wife and I enjoyed this day trip on our honeymoon. We really enjoyed the sites. The lunch and the swimming in the afternoon was great too!
Saw a few ruins through a tunnel of jungle trees, turned a corner and my jaw dropped, the most amazing pyramid beautifully preserved you have seen, the definition of awesome. Take an umbrella if you go its a frying pan on the site. Didn't get as thorough a tour as I would have liked Fillipe our guide gave us quite a bit of info on the site but had a penchant for giving us his view of Mexican politics/gossip instead of fact about the site so we ran out of time to see some of the most important buildings. Also the mayan pedlars on the site had some great wares that we never saw anywhere else but we were both not given time and strongly encouraged not to buy from them, instead we were taken to an rip off market near our restaurant. That being said the site will remain an amazing memory for the rest of my life.
Once again, Viator delivered a first class tour. The tour was fantastic, as were our guides. Not only were they knowledgeable, caring, and funny, but they were genuinely concerned about everyone's well being. The stops at Chichen Itza, the wonderful restaurant and market, and the beautiful cenote were all more than enjoyable! Eduardo, Victor, and the others are to be commended for a long to be remembered special day!
Great tour, great lunch, great day! Don't forget to take your swin suit and towel!
The shuttle picked us up on time and we drove for probably about 1 1/2 hours, picking up other passengers, before transferring to a very nice, new, tour bus that included a bathroom, happily, since it was needed at that time and the transfer to the bus took place at the side of a highway, not a resort or whatever that would have a bathroom. Tour guides on the bus were very professional and friendly and served us coffee, juice and breakfast pastries. It was perhaps another hour before we arrived at Chichen Itza. We had driven through rain and although the sky had cleared, we were offered umbrellas in case the rain returned. Our tour guide, Josue, was extremely knowledgeable and informative. So many great stories! It was thrilling to stand in the stone court where ancient Mayans had played their ball game. So many great sights! We were advised not to buy souveniers inside the gate as the quality of the silver, etc. was not reliable and the vendors lie about it. They'll say 'One dollar' to draw you in and then after you make your choice, they say it is 'One dollar OFF.' so beware. Bring your bug spray. Lunch, which was included in the price, was buffet-style but pretty good after adding habanero to spice it up. It was intentionally blanded-down for the masses. You pay for drinks but they were good. There's time for shopping after lunch at the approved store on the grounds. We then stopped at the cenote but by then it was thundering and raining and we chose to pass the hour in the bar a few steps from it instead of making ourselves human lightening rods. The people who DID swim said it was fantastic, with the blind fish bumping into them as they swam. There are lockers for $3 and towels for rent. There was beer, soda and water for the ride home which included a 'snoring contest', as by that time, you will likely be tired from all of the walking and the heat and will welcome passing the time with a nap. An incredible experience and wonderful tour!
Excellent tour, lots of interesting information clearly given. tour guides were excellent. they kept us well informed and very entertained for the whole tour! Food was very good and swimming in ik kil was definitely the highlight for me. A fantastic tout.
We had a such a great time, our tour guide was excellent and very knowledgable, we stopped for lunch which was nice and best of all we stopped at a beautiful cenote to swim- a truly amazing experience. Would highly recommend booking this trip.
A brilliant day out - really highly recommended. We travelled in a lovely comfortable coach and when we got on board, because we were a group of four, they had reserved us a table seat so that we could all sit together. They served orange juice and coffee and pastries on our way to the trip which were lovely. All four members of the team were lovely, really experienced and really knowledgeable. They told us information about the Mayan people, cultures and history all the way to Chichen Itza. We arrived at Chichen Itza and our tour guide showed us all around the site explaining the details and the history of the different features. We took some fantastic photos and the other members of the small group were lovely. We left Chichen Itza and went to a nearby restaurant where the buffet lunch was included. The restaurant was a nice traditional Mexican restaurant with dancing Mexican women and they served Mexican and American food. The food was lovely but they did not serve you with large quantities of it. After the restaurant we stopped by one of the famous sink holes where you can dive in and go for a quick swim before going home, it was a lovely place, we took some photos but they really don't do it any justice. My husband dived in and said it was a great experience. We then boarded the bus for the journey home where cold beers and soft drinks were served. A really good day out, well worth the money and highly recommended.
The tour bus and guides were very well-informed and entertaining.
The continental breakfast was very good, and the snacks were good as well.
The restaurant where we had lunch was excellent!
I highly recommend this tour and tour company.
I must say though that I could not use the booking confirmation on my iPhone App - they wanted a hard copy, for future reference.
Edwin was our tour guide and he was excellent! Very informative and funny too! I LOVED these ruins and only wish I could see more! HIGHLY recommend this. The cenote on the way home was a tourist trap and seemed dirty, the food at the lunch was just OK. The ruins are the attraction!
Phillipe was a great tour guide. I was delighted with the tour.
A very well put together trip. We re-confirmed our booking locally in our BlueBay Esmeralda (Playa del Carmen) resort with the Olympus Tours rep who made the necessary phone calls to book our pickup with local excursion operators. Our transfer to the departure point was spot on time and made a couple of pickups at other hotels along the way.
Our tour guide (Martín) on the main coach to Chichen Itza was hilarious and kept us informed and entertained throughout. A crew of 3 guides/hosts provided us with a nice coffee and sweet roll after boarding the main coach, then kept us topped up with soft drinks water or beer throughout the journey.
Swimming in the Cenote was amazing experience for the rest stop on the way to Chichen Itza. The buffet lunch at a local Mexican restaurant was lovely and food to please everyone. The Chichen Itza site itself was an amazing place to see, our walking tour with our guide (Martín) was very interesting and informative. We also stopped at a historic cathedral in a small town on the way back to our resort.
Be sure to take sunglasses, plenty of suncream and maybe a hat as it was baking hot, full sun and no wind when we walked around the Chichen Itza site. The coach crew provided bottled water to take round with us which was essential.
Also remember to take your swimming kit/towel if you wish to swim in the Cenote and some cash to buy a drink at the buffet and souvenirs in the shops you will see at the rest stops if you want any. There are plenty of sellers dotted around the Chichen Itza site selling hand crafted goods, haggling is essential.
My boyfriend and I booked this trip to Chichen Itza during our 5 day stay in Tulum. It was the perfect trip, five stars all the way. From the moment we arrived on the bus we were greeted with a smile and offered pastries, coffee, and orange juice. The bus was full, we were the last ones on, but there were two seats saved just for us. There were three tour guides and one bus driver. Each were very professional, accommodating, and scholarly. The lunch was great, lots of nice vegetarian options, it was a buffet lunch at a fancy hotel - outside, iguanas, live music, just right. After chichen itza the bus brought us to a beautiful underground cenote. The cenote was the best one we had seen, like being in a giant geode. There was copal burning, people swimming in shallow waters, and a traditional mayan band was playing, all under ground! We had a great day, felt very tired at the end, but it was well worth it. We highly recommend this trip!!
Great day out with well informed guides who looked after you all the way there and back. Long day but well worth it!
The bus ride there was very comfortable; the guides are knowledgeable.
Better valued package than other agencies offered.