Read what other Viator.com travelers think about the Tulum and Xel-Ha from Riviera Maya. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Organized, efficient; tour guide was extremely personable and informative. Would recommended Viator.
The beach at Tulum is WOW and learning about the ruins is very interesting and looks fabulous, however it does get very hot there with little shade. Xel-Ha is a must do for anybody who likes snorkeling and words can't explain what a wonderful time you will have here no matter what age. Could easily spend the whole day there
A good day out but the whole process of arranging the tour once in Mexico was very tiresome. It's a shame viator didn't provide the correct information and I also had to pay for local phone calls to arrange a voucher exchange. A good tour but honestly wouldn't recommend booking through Viator (sadly) as the process is much easier if booked locally. Nearly lost out in the excursion due to this problem. Needs to be sorted Viator. Very disappointing.
My cousin andnI enjoyed the experience very much. I would recommend the trip but tell everyone to get a locker as soon as you get to the Xel-Ha park it helps with organization.
Tulum is well worth seeing, the beach there is so beautiful. Xel-ha was also fun. must say booking with Viator was so easy and did not have to wait around for coaches they was always on time.
Nice tour; could be much better. This tour was serviced by Experiencias Excaret. Mayan ruins in Tulum itself are place highly recommended to see; unfortunately, our tour guide was not good at all. About 80% of people on our bus were Canadians and Americans, remaining 20% were Spanish speaking only. The tour guide was totally quiet during our way to Tulum, once there, he was giving one sentence in English and long talk in Spanish about what we will do and see. He stopped in two places within the archeological area and briefly told what is there pointing with his finger on various buildings. That’s all. After that he asked us to tour the area on our own. I would like to mention that during our stay there, there were other groups with guides from the same travel company. These groups were assisted by guides at all time and provided with a lot of information. We were lucky to be able to stick to one of those. After Tulum, our bus took us to Xel-Ha; wonderful all-inclusive water park with tons of activities. We enjoyed time there very much. Around 6 pm we went back to our resort; out tour guide didn’t show-up anymore, TG we had a driver…
In short, we are rating 3 stars only because of poor service provided by our guide, otherwise it would be 5; Tulum archeological site is a place highly recommended to see, make sure however you have a right guide. Xel-Ha is wonderful as well; here, you don’t need a guide at all :)
Good trip. However, the bus driver took a U-turn on the highway which halted high-speed traffic and made their tires screech. Would have liked a private van instead so that stops would not have to be made at 4-5 different hotels. The guide at Tulum was very informative and it was good to learn about the history of Tulum. Xel-Ha was fun and well worth the value. Very clean and organized.
The time spent in Tulum was short and only little information was provided. on the tour bus we only received information about Xel-Ha but, unfortunatley, not about Tulum. in addition, we did not get to know about a few helpful details in Xel-Ha, for example deposits and prices of extra-tours etc.
Of course, Tulum is worth visiting, Xel-Ha is also a very nice and attractive place. But you will definitely not need a tour to experience these sites.