Our guide was excellent. He took us places we would not see with regular guide. He addressed our needs.
Our water guide was very nice and helpful. Our excursion was great. I recommend it to the people that want to see the island like it really is. I would go again.
Very difficult to meet up with the scheduled tour when you first arrive in Roatan. You must leave the port and walk across the street to find the driver with the sign that identifies the tour operator. Sounds easy enough, but there were at least 100 locals between the port exit and the other side of the street and no one wanted to allow you the opportunity to walk across the street, let alone allow you to take the time to read the signs that were being held up by the various tour operators across the street. Taxi drivers, shuttle drivers, tour sales, and walking guides were all extremely aggressive waiting right at the port exit. You have to be willing to take a deep breath and jump into the crowd to find your tour driver. I don't know how to make this a better experience, other than having the customer hold up a sign with the tour operator's business name and have the tour guide look for the customer rather than the other way around.
Once you meet up with the driver, it is quite a sense of relief as you can leave the aggressive crowd behind you and move on to experience the beautiful island first hand. The island is full of beautiful scenery which can be viewed from the van as the tour includes a long drive to the dock to board your boat for the mangrove tour. The mangrove tour is much shorter than expected. There are lots of different mangrove sections in the water, but we only went down one tunnel of the mangroves and turned around and headed back down that same tunnel. More time was actually spent in the bay areas on both ends of the mangrove tunnel, rather than in the actual mangroves. A seabird and some crabs were seen in the mangroves, but not much else in the way of wildlife.
The rest of the tour involved a stop at the Garifuna tourist attraction, a souvenir shop in town and back to the port. I thought the east end of the island would be more secluded, but it had a lot of traffic on the main road and never really felt off-the-beaten path in this tour.
The itinerary stated that the tour would begin at the arrival of the cruise ship. We rushed to the meeting point only to not have anyone meet us as the paperwork said. Fortunately we were helped by another person who knew te tour company and called for us. An exact time needs to be clear on the paperwork as we would have given up and returned to the ship had we not been able to contact the company as our phones and internet did not work in a foreign country.
The tour did deliver as promised and we enjoyed the personal touches that were presented. It was clear that the tour guide was known and respected in this country. The mangroves were amazing but the tour offered so much in the understanding of the culture and beauty of the East-side of the island. Definately a tour for clients who want a personalized, small group tour experience.