James of the Tour was great. He tried to make the best of a not so optimum situation to provide us with a wonderful experience we were delayed in getting off the cruise, the sea condition was a bit choppy, ect. Thanks to Captain Ron for his efforts also. Our family had a wonderful time, snorkeling the wreck, diving for star fish, lunching on a local beach. We will surely book with them again if we get back to Roatan.
The trip was very nice. Gustavo took us on a boat to two great snorkeling areas on the west end of the island however it was not west bay beach as promised when we booked with Viator. We were suppose to snorkel at the beach at west bay and did not get to. This was disappointing. James picked us up from the Coxen hole port and waited for us. Our Norwegian ship tenders were behind schedule. Service was top notch overall.
There wern't a ton of fish but the water was beautiful and the coral was great. Our guide was a 13 year old boy and he was a great swimmer and a real good guide. The best part was enjoying the beach and meal on the beach when we got back from the snorkeling. What a great day and Roatan is a very pretty place.
Marjorie M USA
The snorkeling tour took us to two places - one called the blue channel and one called the aquarium. Unfortunately, it was a gray-ish and chilly-ish day. The aquarium was nice but we got a bit bitten by sea lice and the water was cold. We were hesistent to have to go back in the water for the blue channel, but even though we were cold, it was amazing and definitely worth it. The guide from the port to the snorkel boat was great, full of information.
Our personal driver LINCOLN was fantastic - ask for him - He is worth it! Our boat and snorkel operator was good also - very attentive. A bit of confusion tho...as we (group of 5) understood the tour to have 2 stops to snorkel....they only had one arranged....so Lincoln took us on tour of island and to a nice beach for the remainder to the time we had available...overall we were satisfied. Terry R and family
The Coral Princess never reached Roatan I was so disappointed not to make the excursion. I am awaiting my refund. Thank you.
James picked us up from Coxen hole and waited over an hour for us due to a delay at port. He was very personable and hooked us up with a private boat Driven by Gustavo. He and his mate took us to two great snorkeling spots on the reef. The best snorkeling ever. The tour should have included snorkeling off the boat as well as snorkeling at West Bay Beach but instead he took us to the West end of the island which is nearby however there was no snorkeling at the beach as advertised on Viator. Overall a good experience but not what we paid for.
Bait and Switch!!!
We experienced the same issue as Lewis L. No elegant catamaran when we arrived at the West Bay location, rather a small skiff/single hull boat!!! Whats more, the tour offered was now 1 hr 20 mins with one dive spot vs. the website indicating 4 hours and two dive spots. We ultimately refused the tour, went back to the port, and tried to salvage the rest of our day.