Read what other Viator.com travelers think about the 3-Day Italy Trip: Florence and Pisa. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
I had the best time, the tour guides were very friendly, however I didn't realise I was being left on my own to join another tour. Had to make confirmation phone calls to know I was being picked up for return. But apart from that, totally enjoyed this tour
Valentina brought us to Florence. She was not as good as the other guides I had on my other trips. I wish there was more explanation about Florence. The local guide that brought us from Florence to Pisa and also the local guide at Pisa are very good. Recommend this trip, and if possible, stay longer.
I traveled with my 80 year old mum to Florence and Pisa from Rome. The trip was very good, the guides were very clear and kind. The whole trip was perfect, on the first day the food in the restaurant was very good as well. I would have rated the trip as 5 stars, because everything was very good, however there was a lack of comunication when we arrived the hotel in florence, I did not know where to take the coach to go to Pisa the next day and nobody knew at the hotel, eventhough the guide told me that I was going to get my itinerary at the hotel. So I had to call Viator to get the information. Then when we came back from Pisa, I had to call again to know where to go the next day to go back to Rome. I would suggest that Viator should have prepared an itinerary and hand it to me on the first day, so I would know exactly what to do without stressing.
Third Day went wasted and the tour plan could have included Venice...
First Day: Florence and Pisa, Second Day: Venice, Third Day: Return to Rome would have been ideal
Yet staffs have been very helpful and friendly
I had friendly,well qualified guides.I was impressed that Viator could put together the various programs from different companies. However, this created frustration as nobody knew the details of the next step and I had to have the hotel call around to get details so we could learn where and when to be at a location. .
Upgrade to the Baglioni Hotel in Florence proved most worthwhile in terms of location and amenities. The tour companies Viator provided were very helpful and supportive. Loved the free time in Florence and Pisa!
I saw everything I wanted to see, but had a little more time in Florence than needed. The three star hotel was good.
Seem like doing my own tour. No plan for the tour. I have to call in all the time in order to know where to go next. There are three different tour companies with no coordination. The fist tour company put you in the taxi to the hotel. Then you call and find your way to the next tour company. Then you have to call to find out what to do next. The tour said three meals a day but there is only one meal on the first day. Probably pay half the price if you do on your own.
Trinidad and Tobago
Our bookings had ALL meals and ALL entrance fees but this did not happened. We only had breakfast at the hotel and we had to purchase our own lunch and dinner also we had to pay our own entrance fee to climb the learning tower of Pisa. I am pretty disappointed by this.
Note from Viator: Thank you for your feedback. Unfortunately, as stated on our brochure page, not all meals were included in the cost of this tour. Only meals associated with the itinerary were to be included in the cost, where B=breakfast, L=lunch, and D=dinner. As you can see from the itinerary printed on the website, the first day was to include Lunch and the other two days only included Breakfast. As far as the entrance fees, we believe all entrance fees were to be included in this tour and we have referred your complaint over to our customer care team who is looking into this further, based on your concerns. Should they require any further information from you, they will be contacting you privately by email. We hope the rest of your tour was still enjoyable and thank you again for your feedback.
The overall tour was quite enjoyable. The problem is we have to keep calling the local tour to ask for the meeting point and time. We were not informed as promised
Overall, the trip was good and a perfect length. The actual tour and guide in Florence was great. The length of time in Pisa was also perfect -- short and sweet. There is definitely more time to explore on your own during the 3-days than guided tours, so be sure to know what you want to seewhere you want to go. The biggest complaint would be the lack of communication from the tour company. We were the only ones in our group doing an overnight and weren't provided with any information on what happened once the day trip was over -- where we were staying, whenwhere to meet up with the Pisa group, or how we were getting back to Rome. The trip also promised the return to Rome by train, and we were greatly disappointed to find out that our tour company decided a shuttle bus would be cheaper, and therefore our way back. All in all, while the trip was good, the lack of coordination and communication by the tour company makes me feel I could have purchased tickets individually and bypassed the package "deal".
Terrible! The tour was very badly organised! I strongly suggest just organising it on your own as you will have more information and less stress!
The tour was actually a few seperate tours placed together rather than one flowing one
The first day started out okay. I was picked up from my hotel and then headed to Florence with a group. Then I found out I was the only one on the 3 day trip and the Guide put me in a taxi and sent me to my hotel after lunch at 4. The guide had no idea what my plans were for the next days so I left with no information at all. When I got to the hotel they didnt know anything either so I hat to call the tour office in Rome to get information.
Origionally on the second day I was supposed to only go to Pisa in the afternoon but luckily I called them because they changed it to the morning at 8:45 meet up instead.
On the last day, I had the morning free around Florence and was supposed to meet at a hotel (not the one I was staying in) at 4:15pm to head back to Rome on the bus.
Less than an hour before I was supposed to meet at the hotel I went back to my hotel to get my luggage to go to the meeting point and luckily I did because the tour group in Rome sent a fax to the hotel (Even though they have my phone number) telling me the meeting place is somewhere else at 5:15 instead.
So I took a taxi to the meeting place and waited there untill 5:50 (with no one in sight) when the people from the pharmacy I was waiting outside of came out to tell me that someone was on the phone with me. Turned out the place I was supposed to meet at was a different place with the same name. Then I got a call from the tour people in Rome telling me that I need to go to the train station and catch the train as it leaves in 6 minutes. they then proceeded to give me the wrong taxi number to catch a taxi. Luckily I made it to the station in time for the train. The last tour guide was very nice and helpful but thats the only good thing about this trip.
Because the tour is done with people returning to Rome the same day, who will stay in Florence is very tiring follow the trail. The 3 star hotel option is bad ride and tour escort was not gentle
There was absolutley NO coordination by Carrani trours on this trip. If we hadn't continued to ask, follow up and phone while in Italy on a World phone at 1.50min we would have not gone to Pisa and would have been stuck in Florence without a return trip to Rome. I would not recommend this to ANYONE. On the bright side Florence and Pisa are both must sees, but take the train yourself.