The driver was right on time and the trip was fast and easy. A great choice for travel and a competitive price too. The driver was most professional.
Deborah was outstanding. She was very informative and such a delight to be with. Will recommend her and your company to everyone going to Rome. Thank you.
Our driver was at our hotel early and loaded our 4 very heavy suitcases easily. He was pleasant and gracious and made our transfer to the ship for the cruise a very pleasant experience. The Mercedes we rode in was a comfortable bonus.
Our guide was very well informed and gave us a good sense of what was there and why it is important. The walking was easy and the ruins remarkably intact.
Arrived on time and loaded luggage for 6 very quickly. Good driver and he spoke English.
Fantastic service. very helpful and reliable. Driver professional ,helpful, polite and on time. Would highly recommend to anyone.
Our transfer driver came 30 mins early which was reassuring as we were anxious to get to the port. We were not quite ready, though. Our boutique hotel was on the "single lane" side of the street so our driver had to park across the street. It wasn't an ideal position but we loaded up and got to the port on schedule. I have nothing but praise for Viator and how smoothly everything went and how accommodating they were every step and every need we had. 5 stars b/c our needs were met on time. This driver, not so much. He wasn't very polite, we had to take many of our own pieces across the street for him to load and not much more that a grumble. Maybe it was just a bad day for him????
Please provide your drivers with bona fide identification. When we left our rooms in the Annex of the Profumo Maison D'Hotes, we were met by a driver with a Mercedes who had apparently been brought there by the hotel porter. This was not at the main hotel itself, but two blocks away. We naturally assumed that he was our driver, but when we went to check out at the main hotel, your driver appeared and was identified as such by the hotel receptionist. If she had not been there, we would have ended up in Civitavecchia having to pay again for a journey that was prepaid. It is important therefore, that your drivers come forward with their identification. The journey to Civitavecchia was excellent in a clean and modern car. The driver courteous and helpful.
Private transfer went without any issues. The driver was very professional and polite. He showed up well in advance of our departure and was very courteous. The ride was very smooth and we arrived well in time.
It was fabulous. Your driver picked us up at our hotel in a shiny, clean, black Mercedes and whisked us directly to the port. He was on-time (early, even!), and courteous.
We were taking the Celebrity Reflection and staying at the same hotel as those who booked lodging through the cruise line. The fare for 4 adults through Viator was $100.00 less than the transfer available from the cruise line. Instead of a bus full of people, it was the four of us in comfort van with plenty of room for our luggage. We left an hour before the cruise line bus and beat the crowds at check in.
Best money we spent was booking this transfer. The driver picked us up at the hotel and dropped us off at the ship.
This transfer was excellent and would do it again and use these people
The driver arrived 1.5 hours early to be sure that he would be on time. He waited patiently in the lobby and he called up to the room about 20 minutes before the departure time (we knew he was so early because the front desk attendant told us on the phone). The ride itself was smooth, the car was clean, the driver was courteous.
Transfer from Hotel to Civitavecchia was seamless - on time, plenty of room for our luggage - and right to the
ships boarding area.
Very nice car and driver. Picked us up and helped with all of our luggage. Dropped us right at the pier beside the drop off area for our luggage.
Transfer went as planned. No problems. Driver was on time, and very nice and helpful. Vehicle was very comfortable.