Read what other Viator.com travelers think about the Rome Shopping Tour: Castel Romano Designer Outlet. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
It was a very good way to go to the outlet and not worry about transportation.
Slightly disorganised to begin with but once we were underway the shops were so much fun. Had all day to explore, and was dying to go back!
Everything worked out perfectly and the trip to the outlet was most enjoyable. The departure location was easy to find and there was sufficient time at the outlet to do some serious shopping. There was great value to be found and I would definitely return to the Outlet on my next trip to Rome. I have already used Viator many times and they provide a wonderful and uncomplicated service.
The bus is better organized now. The items in the outet are mostlt 35% off. But there are actually items 50% or even 70% off. so take your time for treature hunt.
There were some lovely clothes here but only a few bargains most were a bit exy.
The tour bus arrived 40 minutes late at the pickup point. The outlet was nicely located not too far from the huslte and bustle of Rome city proper. It gave us a chance to see what is outside of the city. The designer outlet was not as big as I have imagined and wanted it to be. Most of the stores we also have here in NY outlets so me and my wife concentrated on the other Italian stores and ended buying leather shoes. We were very happy that if you buy over euros 150 per store , the sales tax will be refunded back when you present your store validated receipts at the airport Customs prior to your flight.
the centre was good - worth a look - not that many designers though - no Gucci/ Prada/.
it was crazy getting on the bus - loads of pushing and shoving.
We almost missed the bus because the instructions said to get the bus infront of Terra Cafe, but the bus actually stops infront of the Farmacia which is about 30 meters away, if my husband did not check we would
have missed it. Shopping still pricey, but not bad if you find something really special
The nightmare started when the directions for the meeting with the agent was wrong. We called the number given and was told very bluntly that they are based in Milan and cannot help! So after missing the timings for 2 buses, we had to ask a local for help. Finally, we found out where the shuttle bus was and got to the outlet. The shopping was average and the experience was mediocre. I would not recommend anyone to use this service.
The stores were still very high end even though they were outlets. My friend and I didn't part with much money there. We had better luck in Rome.
The day started badly with the host not meeting is at the designated spot although we arrived half hour before the stipulated time. We then had to call the emergency contact number and that incurred an overseas charge. We were told to head to another location with bus arriving 45 mins late.
It's first come first served when trying to catch the coach from termini station. We saw families with kids struggle to get on and left behind. The outlet is ok. Lots of shops. Places to eat. About a 35 min trip. Lots of expensive shops too.
I expected to see more Italian stores. 95% of the stores are stores I can find in my home town. A list of stores on the brochure would have avoided this mistake.
This is a tour that can easily be done in 11/2 hour. Small compared to outlets in the US. Nice stores
United Arab Emirates
The problem started with incorrect details on the meeting point to catch the shuttle bus as printed on the voucher. The Street address was incorrect and conflicting. No 58 is across the road from the Cafe which the voucher mentioned both locations. with road works going on, there was total confusion already. Then no-one turned up at the Cafe meeting point at the time stated, and the phone number mentioned on the voucher was not contactable. Needless to say we missed the first shuttle bus at 9:30 am. We ended up walking to the end of the street, along the train station and saw a big bus with the name of the Castel Romano Outlet. The 9:55am bus was leaving so we had to run to stop it as the next bus was not until 11:30am. We explained why we were late and the ticket lady didn't really care.. which didn't impress us also.
As for the outlet, it was only ok.. nothing to brag about and the discounts/bargains were not that great. We were glad there was a 1:45pm shuttle bus back into Rome.
Oh and finally, the bus was there at 1:30pm but the driver and ticket lady didn't let anyone onto the air conditioned bus until 1:45pm.. so we all had to stand in the sun for 10-15mins talk about customer service.
So only go if you are bored and have half a day to spare.
What a nightmare!! Viator did not notify me of the change in timetable and did not receive any discount cards. The worst part is the return trip, 5pm seems to be the popular return time, too many people, no system in place. This was a waste of money. Catch a taxi there!!
We arrived early for the bus but there was no queue (line) to get on to the bus. When the bus did arrive it was who ever pushed the hardest got on. There were not enough buses and so many of us were left with tickets purchased and no bus! The rep said that they would send another one in 20 minutes, but it was 1 hour and 20 minutes before one arrived. I phoned the company but they denied that there was a problem.
If you are a person coming from the US, this outlet is a waste of time. There are no real luxury stores here and it doesn't make sense to patronize the American designers because the cost is higher.