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5 star rating: Highly Recommended
November 2015


Alexis T

5 star rating: Highly Recommended
October 2015

I booked a round trip from/to the airport and my hotel. The service was fine. Thank you.


5 star rating: Highly Recommended
April 2015

Excellent tours.


5 star rating: Highly Recommended
March 2015

one of the best trip I hade on time and very kind drivers thanks


5 star rating: Highly Recommended
April 2014

The highly-organized company has a counter in the baggage claim area of the airport. Redeem your voucher there, retrieve the suitcase, and get on the shuttle right outside the door. The driver will load the luggage on board, which is very helpful.
Difficult to make a reservation for the return to the airport. If you go on line, you'll be asked to pay again, which is strange when you have the ticket in your hand. If you call, you'll be put on hold forever, and will have to call back several times only to have the same "voice" make the reservation.

Overall, the service is excellent and exactly on time. If they tell you 10:02 a.m. for a hotel pickup, the driver is there at 10:02 a.m.


5 star rating: Highly Recommended
July 2013

Arranged two days prior. Went to agent upon arrival and van was available for the ten of us within five minutes. Driver was courteous and loaded and unloaded all our bags. Called the day before for our return trip to airport and the female driver was also courteous and provided the same great service. Therefore, Viator gets 5 stars from all of us.

Kassandra F

5 star rating: Highly Recommended
August 2011

Very helpful with our bags. (That was important to me as it was my daughter and I traveling together and the bags were really heavy.) Very nice drivers - Courteous and helpful!! Very clean as well. :) I would use them again.

Leslie H USA

5 star rating: Highly Recommended
August 2008

We had an absolutely wonderful time in San Antonio! We were very glad to have the Viator airport transfer available to us. It was so nice to be free of the hassles and cost of parking downtown and made our trip just that much more enjoyable.

Richard B USA

5 star rating: Highly Recommended
August 2008

We did not have to wait - arrival and departure were punctual. Drivers were both great and offered some tips on what to see and where to go.

Prof NS T

4 star rating: Recommended
November 2015

Had to wait for a short while. Otherwise very competent people.

Darryl A

4 star rating: Recommended
March 2015

Got in San Antonio at a busy time but service agent was helpful and made it all work out


4 star rating: Recommended
September 2014

Reasonable return pick-up time. Interesting passenger conversations.


4 star rating: Recommended
June 2013

good service. on time

Patricia A M

4 star rating: Recommended
July 2012

Quick transfer to hotel and picked up on time when we departed.


4 star rating: Recommended
April 2008

Service was good. Drivers friendly. Got you to the airport on time.

Julie B USA

4 star rating: Recommended
March 2007

Drivers were very friendly, helpful and on time.

Pamela L USA

4 star rating: Recommended
December 2006

The capability of booking my airport transfer in advance was convenient.

Irene B

3 star rating: Worth doing
May 2015

Driver's drive too fast and shuttles don't have seat belts that I was aware of. Otherwise, everything else was okay.

darlene joan c

3 star rating: Worth doing
November 2012

Just fine.

Susan P

2 star rating: It was OK, but could have been better
February 2015

Return trip was very difficult to arrange. Phone number on our receipt was out of service. Finally got through to someone at another number but the day of our pick up the shuttle was almost 30 min. late. I called to see if the shuttle was coming and luckily there was a van close by. Driver told us we were not on his pick up list and we were lucky he was in the area. Would not use this service again.

Kelly E

2 star rating: It was OK, but could have been better
December 2013

When I arrived at the airport, staff did not know how to process the voucher from Viator. Pick-up for the return journey was around 45 mins late due to an accident on the freeway. I understand that this could not be controlled but there was no contact from the company to inform of the delay and to give an estimate for pick-up. I only found out after I asked if the reception staff at my hotel would phone and ask where the bus was (at this point the pick-up was 15 minutes late). I was just about to book a taxi when the bus arrived. Luckily I had rearranged an earlier time and the bus was not full so I did not miss my flight.


1 star rating: I do not recommend this
June 2015

I absolutely would NOT use this company. Three of us were thrown off our seats to the floor of the van because the driver was driving to fast. The driver did not ask if we were ok or say he was sorry. We were dumped at our hotel. I am still trying to reach the company.

Kyrstie L

1 star rating: I do not recommend this
February 2015

Trip to the hotel was fine - had to wait a few minutes, but no problem. But on the way back, I was on hold for 35 minutes before I could even get through to make the reservation. I was told the driver would come at 5.07 the next day. He showed up at 4.47, stood in the hotel lobby for about 20 seconds, and then went back to his shuttle and drove off, even though I was literally running out of the building after him. We thought, OK, that was pretty early, maybe that wasnt even our shuttle. 5.15, we decide to call, and it turns out that was our shuttle! They sent another one over but it wasnt there for another 40 minutes.
Why would it be OK to show up and leave 20 minutes early, especially when theyve given you such a precise time?? Ive never had a problem like this with another airport shuttle - we wont be using this service again.

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Tour code: 3498SATAPTRND


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