Vicki L Singapore
Transportation was punctual and active in engaging the participants - entertaining us with tidbits of information on San Diego whilst enroute to our destination far, far away.
Wonderful park experience! The pick up time at our hotel was delayed by 35 minutes but at least the company notified us about it. Also the pick up at the park was a bit later than expected. But a nice driver nonetheless.
A nice themepark for a day. We also went to the waterpark and Sealife, that was also great. legoland is a great way to spent a day with your children!
When arriving at Legoland we checked the return time with the driver and got off bus. Apparently others on bus decided to change the time after this but we were not informed. We left the park for a 4pm pickup and waited and waited and waited. A lady let me use her phone and I was then informed that the others had changed the time to 6.30pm and they had supposedly tried to contact us although no call was received. If we had known we would have stayed inside the park longer but not knowing did not get a pass out and was unable to go back inside. We had to wait outside for the few hours for the bus to collect us. We had a specific time to be back at our hotel by and only just made it due to the change in time. I visited the office the next day as I was unhappy and they gave us a free 1 hour harbour cruise to compensate.
Note from Viator: Thank you for your review. We value your feedback and are sorry to hear that your tour experience was unsatisfactory. We rely on your honest feedback to help ensure the value and quality of our travel experiences. Based on your concerns, we have contacted our local tour operator to address these concerns with them personally and will continue monitoring feedback from our travelers.
Didn't take the tour. It's confusing when purchasing tickets for Legoland and I spent 111 that I didn't get back because I was confused. I wound up spending another 200 for my kids first trip to Legoland. Who wants to tour Legoland and not go in? Especially with children. Would have been nice to have gotten a call or something saying we noticed you weren't on the tour what happened.