Easy to book and good value. However clerk at information desk at SFO did not have my name on his list. I was able to show him my confirmation and they issued the ticket. So moral of the story is to take your paperwork!
The people on the BART are not very helpful although we did manage to find our way after wandering aimlessly for 10 minutes and asking a very grumpy woman at San Francisco Airport. It's a bit like the subway only the seats are less comfortable - quite quick to get into the city and there are regular trains. However, if you are staying near Fisherman's Wharf, it's too far to walk to the hotel from the nearest BART station Embarcadero, so you have to either find a bus impossible to work out when you've just arrived or a taxi, which is another 15. I think it's cheaper than it would have been by taxi all the way, so don't regret the buy and it was cheaper than buying the ticket when we got there.
BART very handy as is right there in the airport and brings you right to the centre of SF
With the airport being a long way away from SF city centre a taxi etc wouldn't have be an economical method
I was required to have a paper voucher to get my card - even though the site said electronic and they had my name. I must say the BART people were not too friendly!
Recommended for those who are only travelling light or with one suit case. Super easy to get to the station from the terminal and to the hotel if you are staying near a bart stop. I had 2 suitcases on my own, even though i survived to tell the tale, it wasn't easy!
It was really good. I think instructions to get to the boost are not the best for people that have never been in SFO airport and are from overseas, like me.. But once you find the place it´s really good.
Read the instructions on how to pick up the voucher. Our only question on this voucher, was the machine said it would have cost each of us $5 each way to downtown sfo. The voucher we paid for through Viator, was $18. So not so sure it was a good deal. But it was nice having the tickets all ready to go and not have to guess which fare we needed.
Note from Viator: We appreciate your feedback and are glad you found it convenient. We have since updated the voucher page. There was an error on the voucher page, as a one-way BART ticket from San Francisco to SFO (or vice versa) is now $8.10 (jumped from $5.00). So this is actually a good deal, with the inclusion of the extra ride within San Francisco.
spot on and punctual a great asset to the city of san francisco specially for European travellers Brod Baughan
A quick and pleasant ride into our Hotel which was in the heart of San Franscisco. Would definately use again.
Lynda H Canada
Very confident I will use again. Price is right, and it is fairly quick transportation.
A cheap and efficient way to get to a hotel near one of the BART stations. Tip: the turnstiles offer limited space, trains can get crowded and the escalators are broken regularly. Try to avoid taking heavy luggage with you while riding on BART.
BART easy to use BUT following the instructions to pick up the tickets was convoluted and not easy with lots of luggage. Also we get to the said desk and they were not at that desk anymore!! Frustrating!!! Return trip to airport much easier!!
Dawn P Canada
The BART transfer system from the airport to downtown works well, however, the information booth told us to get off at Civic Marina which is a very sketchy part of town. It was impossible to get a cab from there and we were quite uncomforable. Not the greatest introduction to the City. They should have told us to get off at Powell which is one stop further but a much safer part of the city.
The ticket includes an airport roundtrip and an extra ride of on the BART. Unless you are planning on using the extra ride, it is actually cheaper to get individual tickets out of and back to the airport.
Maja J Australia
Arriving at SFO, it was very confusing trying to work out where to redeem my Viator voucher. BART trains are very efficient and quick but the hassle was not worth it. Departing from San Francisco financial district, most BART stations only have escalators going up, not down. As a single traveller, I had to carry my 18kg suitcase down the stairs and pulled a muscle. Will be booking a hotel transfer next time.
LaDonna M E USA
Although it is a cheap way to get from the airport to hotel, it wasn't that great.
Keith W United Kingdom
It was difficult in exchanging voucher for tickets!