Read what other Viator.com travelers think about the Oakland Arrival Transfer: to San Francisco Hotels. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
the van arrived just in time, the ride was comfortable and the driver was very friendly. although I lost a gloves in the back seat.
Received a automated call that the driver was on his way with the estimated time of arrival at our hotel and the driver was there as expected. Appreciate the automated call, made it to the airport in plenty of time.
Unbelievably great service! Shuttle arrived early, and was waiting for us for both our arrival and departure from the Bay Area. I received calls on my cell phone (great touch) to let me know that the service was scheduled, prior to each time we used the shuttle. Keep up the great work! Sure took the worry out of our transportation needs!!! Many Thanks!
I've always felt very safe driving with the suttle service thru Viator. Very empressed that they called me to confirm return trip to airport. Thank you.
SuperShuttle. Was is a slight fender bender on the freeway from OAK to San Francisco hotel. It was a slight delay. Other than that, no problems. Had to wait about 20 minutes until other passengers arrived, but no problem.
It took a little long for the shuttle to arrive, around 40 minutes or so, and initially the phone contact sent us to the wrong pick-up station, but we figured it out. However, once the driver arrived, the trip was smooth and quick and we were very pleased with this service.
The shuttle was ready for us once we had our luggage, no waiting at all.
Very useful. The only downside is having to leave a bit earlier than you might otherwise, since the driver is picking up other guests.
Everything was fine except, I would like to add something. Please make the comment "call to confirm transfer" in bold or colored letters. I somehow missed that comment.
We made it to our hotel in one piece, what else can you ask for.
Let us start with the positive: the ride was smooth and safe. The negative: Just bear in mind that Super Shuttle's terminal is station in SFO so even when you have a reservation directly with Super Shuttle (which by the way is highly recommended by Super Shuttle when you buy a voucher) there is still a 45 minute to an hour waiting at OAK airport with an additional 10-20 minute waiting time (on top of that) because it has to wait for other arrivals to make it worth the trip for the shuttle. If you are not in a hurry to go home and prefer not to ride the BART train, it is worth the wait.
Once a van finally arrived we had no problem with driver or vans. The biggest concern using them is that they need to get their pickup system in order. We arrived around 9.30pm and no one was answering phone. It puts you through to answering service the keeps repeating itself. The customer service lady at airport even tried different contact numbers as well as one of their employees who was waiting to pick up another party (He was a really nice guy and tried really hard to get in touch with the office).After around 45mins a san francisco van dropped people off and the driver said he would take us. Just as he did another van arrived which may have been ours as a lady that was also waiting and trying to get through on phone got into it.
Maybe all they have to do is maybe send you a txt with the time or have a rep at airport. We wouldnt have cared about the wait if they had said as we could have stayed in airport. It was just a bit frustrating not knowing what was going on.
As son as we arrived to the Oak Airport, we went to the área were supposly we should take the shuttle, but someone by phone told us that we needed a "confirmation code" or something like that, even though we had with us our Boucher, with my ID and my signature... but anyway, the driver was really nice and took us anyway to our hotel. Thank God, because been at that airpot in the middle of the night wasn't pretty safe!