Read what other Viator.com travelers think about the San Francisco Arrival Transfer: to Private Residences. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
I had to wait for about 5 minutes before the van left with me and one other person. I reached my residence promptly and with ease.
Found the pick up point easily using directions provided when booking. Welcome staff and Driver were friendly and we were delivered to our destination without any problems. Docked a star because not clear to whom you were supposed to give voucher (it was the driver in the end) and the bus was quite nosiy but perhaps I'm being picky ... would use again myself.
I have already recommended your services to three different friends. However, the driver I had was AWEFUL! He swerved from lane to lane, got up to 90 mph, ran 2 stop signs, nearly hit a pedestrian. I go terribly car sick.
Easy to find the transfer point. Staff were great in getting a vehicle to take our party of 8 to our rented house.
On-line and verbal instruction about the itenerary was done in full details. My family and I felt safe and secured and got to our destination in a timely manner.
The transfer was fine. Pretty bumpy ride in an old van, but it was direct as we were the first stop
Very good value for money but does take along time as there are other passengers to be dropped off.You guessed it we were the last to be dropped off!! took an hour.
Vlry easy to locate on arrival, and we were proccessed very efficiently, with little time left waiting.Driver a little erratic on road, ducking and diving across lanes at speed. he dropped us off and put his hand out and said 'TIP??, you give me tip!!!!!!!!!! As we are not used to tip procedures, caught us off guard, we were left embarrassed....seems to be the expectation, not option!
made arrival at airport easier and less stressful - easy to locate
It OK. The driver did not wait us to give him some tip. I believe that it was very impatient.
Driver was not familiar with San Francisco area. His GPS in the van went on the blink and he drove with his mobile phone in his hand looking at the map on it.
In all fairness to SuperShuttle (and we do use this company when we travel) the driver did get us to our destination ... Eventually
We found the van quickly after leaving SFO and were seated, which might have been a little misleading. It took not one trip around the airport and back to our original gate, but two in order to fill it completely. It seems to have taken almost as long to get away from the airport as it did to get to the inn (downtown) where we were staying. Driver seems pretty impatient with everyone as well as the other drivers, pedestrians, etc. He was not a happy camper...but I wouldn't be either if I had to do his job. He delivered us safe and sound, and I guess that is the main consideration.
After I arrived at SF airport, I asked few people finally to find where this service was exactly at. When I got there, there was a bus but the driver told me I have to report to the book lady first who was stood 20 feet away quietly. I have no idea who she was that she didn't wear any uniform or any sign, not I remember any. But she was nice to check her board and explain to me that I need to wait, maybe 15 minutes. As she and I was talking, the bus was gone. So I waited but the same bus run back, has one spot the driver let me in. I was happy for that but then the driver asked $5 more. I have one check in luggage, one snowboard, one bag pack. He said because the snowboard, I need to pay extra $5. I have prepaid $16.99 already. So I said no problem, I'd find $5 aster i sit in my seat but he insist I gave the $5 before I got into the bus. So I did. I have noticed many people already inside the bus. I was the last in and first out, maybe because my place was closer to the airport. I noticed people got in earlier than me were losing patient. They kept asking how long would it take to send them to the place they wanted. Seems all travelers and not very familiar with SF.I gave $3 tip thought the driver worked hard. I would be happier if I didn't have the surprise charge of snowboard. If I didn't have all the luggage, I'd take the bart and it would be only $8.
Was ok but people didn't seem to be aware that we had prebooked and paid.
We where left waiting for a fair amount of time at the pickup point with out any shelter from the weather before our transfer turned up, the van was crowded with both passagners and luggage in fact I had a piece of luggage fall from the back luggage compartment over my shoulder to my lap when the driver braked at traffic lights that he was rushing to make before they changed. This is the reason on our return trip to the airport we just booked a taxi which cost approx the same amount of $.
Apparently we had an inexperienced driver. Before loading passengers at the airport it appeared that the driver was not aware of his responsibility. There were long conversations between the facilitator and him. It appeared that the facilitator was trying to convince him that this was his trip. Once the seven passengers were loaded he set the GPS and them drove to the arriving flights area of the airport, parked the vehicle and appeared to be consulting with someone for directions. Once departing the airport I could see the GPS recommending route 101. Instead the took the longer route, 280. Once arriving at our destination, per GPS, he continued. I then spoke up. We were in traffic and I then began to direct him to the destination.
It was on time, but the van was crowed and hot. No AC, felt like a swamp.
The driver was less than happy at his work. The speed at which he drove thru the city was not acceptable nor legal at times.
It seemed very disorganized. They put various different suburbs in one van, overall it took two in a half hours to get from the airport. I didn't bother with using them on the booked return. I guess its a great way for them to make extra money - not be good on the inward sector and get paid for nothing on the outward one.