Read what other Viator.com travelers think about the San Francisco Explorer Pass. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Super choices and fun activities to choose from. Good value.
Decide what you want to do before buying the ticket. A lot of the places we weren't interested in. But we found four that we did like the look of. Check as some of the attractions offered have "free" days anyway .
Yes it did save money , but didn't allow front of the queue . So compared to the New York city pass it wasn't quite as good.
We would promote the academy of science , really worth the visit .
I really wanted to do the Hop on and Off tour, but it was hard to find and did not have enough buses for the demand of people.
The pass is a great deal however we went to the San Fran visitors center on a Saturday and they were closed and we were unable to get the muni pass to use the cable cars which was a disappointment. You should put the hours on the information booklet so people know when you can use that option.
Note from Viator: Thank you for your feedback, we have heard back from the tour operator concerning your review, their response is below:
We are disappointed to hear that you were unable to pick up your cable car ticket at the Visitor Center. The Center is open 7 days a week from May - October. It is closed on Sundays and holidays from November - April. However, you may pick up your cable car ticket in Fisherman's Wharf on the days that the Visitor Center is closed. The hours and directions for each ticket location are clearly noted in the accompanying guide and we encourage visitors to contact our customer care department if they encounter any disruptions like this during their trip so that we can resolve issues quickly to get you on your way. Our phone number is also noted in the accompanying guide.
Our trip was fantastic but the Explorer Pass was terrible if you wanted to use it for the muni/cable cars. We picked up our passes on Saturday at Macy's and specifically asked about using them for public transit. We were told we had to get tickets at the Powell Street cable car ticket office at Powell and Market. Of course we went there and were told they did not recognize the Explorer Pass. We ended up spending more money to buy the day pass. The main reason we got the Exploer Pass was for the cable car/muni access - VERY FRUSTRATING! GET YOUR INFORMATION STRAIGHT, E.P. people and please make sure the venues who issue the passes know how to properly advise customers!
On Saturday we tried to retrieve the muni pass. The visitor center is the place that we were supposed to redeem it. (there was a secondary place but it states it is only open on Sunday) Once we parked and walked over to the address for the muni pass, we found out the visitor center was closed! The night before we tried to use it at the believe it or not attraction, and the attendant told us we could only use it before 5:45pm!
All in all, we were only able to use 2 of the 4 activities and we were very upset with that. They need better disclosures or ways to get things like Muni passes.
Note from Viator: Thank you for your feedback. We have heard back from the tour operator concerning your review - their comments are below:
We have taken note of your feedback to clearly state hours and directions for the muni (cable car) ticket. We have redesigned the accompanying guide and this information is now clearly stated. We are also sorry that you were told that the pass was only valid until 5:45 pm. That is not the case - it can be used any time that an attraction is open - so we will be retraining the ticket agents at the attraction you specified. We encourage visitors to contact our customer care department if they encounter any disruptions like this during their trip so that we can resolve issues quickly to get you on your way. We sincerely regret that things didn't go the way you had planned during your trip.