Read what other Viator.com travelers think about the Bioluminescent Kayak Adventure from San Juan. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
We would give this a much higher review, except for the initial information we received about this trip. It is a fairly strenuous journey, including a half hour of kayaking down a canal to the bay, paddling around the bay, and then a half hour back. If you are a senior, or not used to exercise, and never kayaked before, this trip might not be for you. We are pretty fit and in good health. When we asked about the trip, we were told it would be no problem--"people of all ages do it every day". If Miguel, our wonderful and helpful guide, had not attached our kayak to his and helped us along, we would probably still be out there. Also, there are a good number of tours going on at the same time, and a large group came around the corner of the canal too quickly and we had a rather large pileup . However, having said all that, if you are up to the physical challenge, it is a great trip. It was very dark the night we went, and the bioluminescence is a really phenomenal sight. The guides were all helpful and informative. The water is calm, and pretty warm. It is quite beautiful. Snacks and water were provided upon return.
This activity was really interesting. We were so excited to see glowing fish, sea life and kayak. The trip to the lagoon whas hard because there were lots of tree roots and it was pitch black. The lagoon itself was disappointing because there were no glowing sea life and to see anything glow you had to move your hand to stimulate the algae. It was okay just disappointing.
Merry go round of tour operators. So I booked through Viator. They sent me contact information for a tour company. I called the tour company and confirmed the date and time of the tour and time of pickup from my hotel. The day of the tour, I was called by the same company two hours before my pickup time and was asked why I wasn't outside my hotel waiting for transportation to pick me up because they were waiting on me. The actual company that picked me up and ran the tour was a comepletely SEPARATE company from who I'd been talking to on the phone. The drive to the bay took approxiamtely 1 1/2 -2 hours. Once at the "bay" it was a cluster of at least 200 people on kayaks among four or five different tour companys. The paddle out to the bio bay, through a small canal, took 45 minutes. Once at the bay we only had MAX 20 minutes to wait for the sun to go down enough to actually see the biolumeniscenc and play in it. Then it was time for the cluster to head back to the canal (in the complete darkness!). people were running into other people left and right. It was a waste of my time and money.
First of all the driver that pick us up was rude and drove too fast and aggressively . I was disappointed to find we could not swim. I heard the other tours offered a better experience. They used a tarp to provide better viewing. They spent more time in the lagoon.
Because they run two tours a night, we got to spend very little time out in the bio bay - perhaps a total of ten minutes of so. would have liked to spend more time out there.
Over rated - it was fun and all, but thought there would be more luminescent features.
I guess I did not exactly know what to expect on this tour. Certainly I expected to get a little wet, but I did not expect the entire floor of our kayak to be covered in water. I guess I did not expect to be paddling through a mangrove forest in the pitch dark, smashing into trees and roots without warning. But I really thought that the destination would make it all worth the trip. So, when I expectantly placed my hand in the water, I thought MAGIC would happen. Instead, I saw a little glow around it. Perhaps I should have found this amazing, but instead I was very disappointed. And then once again, plunging into the trees before landing back at an absolutely filthy bathroom, with no facilities for changing clothes - we ended up stripping down and changing in the open, rather than to venture inside. Our guides were competent and helpful, but I would have hoped for more for the cost of this adventure.
Bus driver was non communicative. I have never been on a tour where the driver had zero interaction with the participants. There were too many kayaks for 3 tour guides to handle. The cement entry to the lagoon was covered with junk that was washed up at high tid.
This was not what I expected. Kayaking in the dark was not a pleasant experience. The Bioluminescent area was not so luminesent. I was sadly disappointed.
A group of 14 kayaks had 2 leaders which we had to follow in pitch darkness apart from a purple neon ring on both ends of the kayak.no torches no lights.the narrow dark canal we had to go through to arrive to the actual lake was full of mangroves and branches coming out..this was very dangerous as the kayaks keep going straight in them as we had no coordination as there was no light.Not to mention other groups of kayaks(about 50 kayaks) getting there too and coming back! We were really lucky that we were not seriously injured..this would have been much more organised if we were provided with a head lamp at least!I don't recommend it,not even to my worst enemy!And it is nothing even close to what you see on the posters or in the Internet!
We never received confirmation of time of tour. I called Viator, no response and was forced to call the tour company itself. Viator fills "phantom spots", and overbooked I was told, they were sold out, yet I was still charged the $97. We never went. Had to File a fraudulent claim with my bank.