Read what other Viator.com travelers think about the Cousino Macul and Concha y Toro Wineries Day Trip from Santiago. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
We were confused as the first winery stop was not the one we expected. However we enjoyed (Aquatania) . It was small but the private tour was excellent and the guide good. Concha y Toro was a big contrast. the ride from the first one to it was a bit too long but the tour was interesting. A major drawback was that we could not communicate with Oscar as he spoke no English. However, he was pleasant.
The wineries were very interesting and their guides provided a lot of good information in a fun way -- we liked both tours. But why did Viators send both a driver and a guide for this tour? We only needed a driver! The guide just sat around and waited for us while we were on our tours. She was a nice lady, but paying for two people to accompany us made the price of this tour much higher than it should have been.
Worst trip I have ever booked with Viator or anyone else. My wife and I had booked it some some weeks earlier from the UK.
Firstly, the tour operator did not turn up despite my ringing them twice in the previous 24hrs. to confirm pick up time. After a few more phone calls, a driver appeared who did not speak English who took us on the "tour". The two wineries were ok but you only got 2 wines to taste at each.
I complained to the tour company on the day and was compensated with a free lunch which we did not have time to finish.
You can visit these wineries fairly easily yourself and far more cheaply. Do not book this trip. I had to giver it one star to lodge this rating. I am complaining directly to Viator also.