Insider's Guide to Santiago

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Chris L

2 star rating: It was OK, but could have been better
June 2012

Generally the tour was good. The tour guide could have been a bit more forthcoming in his approach and tour information. We did not appreciate been brought to a store to buy goods which we had no real interest in purchasing and were not advised would be part of the tour. This should be stated on the tour information when booking!

Sanjiv M

1 star rating: I do not recommend this
March 2016

Terrible. Could not understand the guides English. We wandered around somewhat aimlessly in the heat. And then while we were away from the bus we found the driver smoking in the bus thus leaving us with a unpleasant aroma for the ride back. We chose to take a cab home and left halfway.

Clair M

1 star rating: I do not recommend this
June 2013

I'm sorry to say the quality of the offer was very poor and unlike the standard we received from other tours with Viator (see review for Private Walking Tour, Santiago like a Local) and other providers. Some of the items listed on the itinerary were not visited and some which we hadn't asked for were included. Such as the visit to the tourist shop where the driver and guide appeared to drink free coffee whilst we were shut on our own into a shop and were persuaded to buy things we had no wish to buy. The quality of the information provided was very limited and the driver told us that we were with a 'trainee' which turned out to be his son-in-law. We also thought that some of the commentary was quite 'political' and projected their own views about certain matters - maybe we're just too British. We thought we had paid for a professional and knowledgable tour guide and whilst he seemed a very nice chap unfortunately it was amateur at best. With the right coaching and training, he could be great. General appearance and the quality of the vehicle also needs to be reviewed in our opinion. We tried to make the best of it but didn't enjoy the experience.

Mark T

1 star rating: I do not recommend this
March 2013

3 pm tour on March 17 2013. Awful. Guide barely spoke English. She did not understand any questions.

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Tour code: 3452SCL201E

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