Mandana C Australia
Whilst we've rated the tour highly (which is mainly due to the fact of the beautiful location and activities) the tour company was disorganised. Our pick up time in Seville wasn't confirmed with us, they didn't arrange our paper work with the hotel so the hotel in Granada and the hotel staff argued with us wanting payment, or confirmation of booking that was never provided to us bynthe tour company, and to top it off the tour company forgot to pick us up to take us back to Seville.
Firstly, we very much enjoyed the bus trip to Granada. The guide Clara was very welcoming and gave an informative commentary en route. We also enjoyed The Alhambra tour, especially the radio link to the guide so we could look around, take photos and still hear all the information. We also enjoyed the Arabic Baths (once we found them) and the walking tour on Sunday morning.
However, we were very disappointed with the location of the hotel ( Hotel Real de Alhambra) - it was too far out from town, needing the bus and taxis to get around. A hotel much closer in would be better for our situation when we weren't travelling with the whole group so we could have used our spare time more efficiently.
Also a guide was supposed to meet us In Plaza Santa Ana to take us to the baths a few minutes before 6:00 pm. But by 6:10 no-one had showed up. We asked a guide from another company where the baths were and we found them. However by this time it was 20 minutes late so we missed the full session.
The pick up to come home went very smoothly.
What we saw was great and well presented. However we were very disappointed in what we did not see. We made no attempt to visit the Cathedral or the royal chapel on the afternoon of our first day of the tour as the itinerary clearly stated that we would "visit the Cathedral and the Capilla Real" during our walking tour the next morning. During the walking tour, we walked past both of them and they were pointed out. We did not go inside either. Unfortunately the walking tour ended at 1:15 and both sites were closing at 1:30 and would not let us in. They were to open again at 4:00 but we were scheduled for a train pickup at 3:45.
This was a major disappointment as we were counting on seeing the Cathedral and the burial sites of Ferdinand and Isabella.
Unfortunately this was not a "2 day Granada Tour" by the supplier. Instead, Viator subcontracted with local operators, and the reliability of these varied enormously. The Alhambra itself is, of course, magnificent, and the tour guide on site was fantastic. But we were required to meet different local operators who did not show up for two of the three meeting points. (We arrived 15-30 min. early) The hotel was not as advertised. Information concerning the return trip to Seville was shifted and we found the bus only by chance (we recognized the stickers a fellow traveler was wearing). Attempts to contact folks were fruitless. The Alhambra is obviously worth visiting, but doing so on this trip is a risky proposition.
Tour promised hotel pickup, but we were informed that we had to walk about 0.5 km to a pickup point, which was over a bumpy road at 6am and possibility of rain. We had to arrange a taxi, at significant cost at that time of day to just go the short distance.
The hotel was out of town and was not convenient. No breakfast was included and this was an extra cost. The walk through Granada was very basic and really a waste of time. The return travel was by train which took5 hrs where the original travel to Granada by road was only 3hrs. We were expecting return travel by road.
A significant frustration was that there was no one available to discuss our concern.
Overall we considered the tour to be poor value and I would not recommend this trip.
We decided not to proceed with a number of other tours which we were considering booking with viator following on this experience.