Insider's Guide to Shanghai

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5 star rating: Highly Recommended
November 2015

Was met just outside of customs and escorted to the Maglev and then the driver met us at the train station in Shanghai to take me to my hotel. Very well run

Smita L

5 star rating: Highly Recommended
January 2014

Very good . The guide was there even though the flight was delayed. Reached hotel fast. Only need to travel light as have to carry the baggage to train station on escalators.

Katherine S

5 star rating: Highly Recommended
December 2013

SUch a help never would have figured out how to get on this train then to the hotel. Very personal and simple service. Highly recommend Jennifer very knowledgeable and very good english and soo helpful

Gill S New Zealand

5 star rating: Highly Recommended
August 2013

What a way to get to the city, hassle free and very smooth. Met at the door from the train, luggage taken for us, and followed the guide to the train station, where we boarded the bullet train, in the city within 15 minutes. Then met by our taxi driver who transferred us to our hotel. Totally recommend, takes the stress away, also a plus when you don't know where to go. A great experience and will do again when we next visit Shanghai.

Elaine M

5 star rating: Highly Recommended
June 2013

This was a perfect beginning to our holiday. The service was perfect and the experience was amazing. Thankyou

John A

5 star rating: Highly Recommended
June 2013

Great experience at such a speed

Richard B

5 star rating: Highly Recommended
June 2013

This is the only maglev train in the world. We arrived at 9 pm exhausted and were quite happy to not have to think - just follow the tour guide who was informative about the train and then the Bundt as we took a taxi to go to our hotel. The maglev is very convenient if you are staying in Pudong (the new convention area) and it wouldn't take much brainpower (lots of signs) and it would take much less money (8 yuan per person) if you did without the guide. If you do need a taxi, you should be mentally sharp and forceful in fending off the "black" taxis.

Mr P B

5 star rating: Highly Recommended
June 2012

Met on arrival and helped with my baggage to train. Comfortable drive from station to hotel. Guide very helpful, knowledgeable and efficient - recommended. This trip can be done much cheaper on your own, but if, like me, you've had a long flight and it's your first time to Shanghai it takes the stress and anxiety out of the transfer.

Anthony W Australia

5 star rating: Highly Recommended
April 2012

All I can say what a feat of engineering
Great way to start a visit to this city 310 Ks per hour

Samuel H

5 star rating: Highly Recommended
August 2011

Once in a lifetime experience. a must do item

Raelene D

5 star rating: Highly Recommended
December 2010

Arrived at night not knowing Shanghai. This made getting to the hotel easy going. Great guide!

Lorraine J Australia

5 star rating: Highly Recommended
July 2010

Service was faultless

Krishna K Qatar

5 star rating: Highly Recommended
June 2010

excellent transfer..very professional giude .helen.

Leila H Australia

5 star rating: Highly Recommended
May 2010

Excellent experience. In hindsight, we could probably have done the train taxi transfer from the airport to the hotel ourselves & saved quite a bit of money but it was nice to have someone to meet you, who knew where to go & what to do. Rep was very helpful & informative & spoke excellent English. We ended up booking a tour with her the next day which was also fantastic.

Malte O Germany

5 star rating: Highly Recommended
March 2010

Worked out perfect! Even though my flight had more than a 4 hour delay.

Ann B Australia

5 star rating: Highly Recommended
December 2009

Used this service to and from the airport - worth every penny - the assistance from the Viator guide was a massive stress reliever - first class service. The MagLev train is brilliant.

Anita B Australia

5 star rating: Highly Recommended
December 2009

After a long flight from Australia it was wonderful to be met by a friendly face to guide us to our hotel. We would have been lost without the help.

Phyllis T

4 star rating: Recommended
June 2015

very good as we are an older couple on our first visit to Shanghai

Kim Huat S

4 star rating: Recommended
June 2014

Everything was excellent the young lady who meet us at the gate was very polite and took good care of us as this is the first time for my family to experience and bullet train ride from Pudong airport to downtown. unfortunately the van that was suppose to pick us all up broke down and ended we had to help push start.
Overall, was an excellent experience.

Jeffrey M

4 star rating: Recommended
January 2014

Efficient greeting and escorting to the hotel via the Maglev by a guide who spoke good English, accompanied us in to the desk to confirm the correct destination, but disappeared without showing teh slightest expectation of a tip.

Elaine W

4 star rating: Recommended
January 2014



4 star rating: Recommended
July 2012

As we were arriving in Shanghai for the first time and my partner was disabled with a foot injury and needing crutches I was so glad I had booked the transfer. We were met by a very friendly English-speaking guide who helped with the luggage, organised the Maglev tickets, and then drove us from the Maglev station to our hotel. Overall a very worthwhile experience, especially under the difficult circumstances.

Nicola R

4 star rating: Recommended
April 2012

Excellent. Met us off the plane and escorted us onto the MagLev and right to check in at our hotel. Great service.Thanks.

Gillian F

4 star rating: Recommended
October 2011

Being met made arriving in Shanghai after a long flight much easier. The guide spoke good english and and was a pleasent companion on the trip. The car was waiting at the railway station and the transfer to the hotel was smooth.

Geoff L

4 star rating: Recommended
February 2011

Loved the fast train

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