Overall the trip was good, One thing need to be improved is the type of car/van. Total pax : 9. Plus 1 Driver + 1 Tour Guide, Hence 11 altogether. The van was considerable too small & cramped for this more than 3 hours / trip.
Hangzhou is a beautiful city, and I thoroughly enjoyed seeing the 13-tiered pagoda and gardens, as well as West Lake and the tea farm. We had a fun tour guide who led us through some memorable sites-
Melissa C Singapore
An easy and enjoyable trip. Our tour guide Maggie took good care of us and she speaks excellent English. A suggestion for the trip, perhaps the lunch can be more authentic i.e. at least give the guests a taste of Hangzhou cuisine e.g. Dong Pou meat
Very interesting and an enjoyable day. Only drawback is the long drive back if the traffic is heavy. Definitely worth doing.
Ching-Hwa Y USA
If you visit Shanghai, you must visit Hangzhou. Although it is a long trip, it is worth it but I could see how some might think otherwise due to the fact that you're spending almost half of the time driving. The main reason I decided on this trip is the visit to the Meijiawu tea village where they specialize in dragonwell green tea. The tea from this region is not only difficult to find but extremely expensive outside of China it is still relatively expensive from the village as well. If you rented a car to visit, it would have cost more and you're probably going to get lost or into a car accident with the crazy driving going on in Shanghai.
In my opinion, we spent too much time on the lake and not enough to visit the pagoda. The guide was very good.
Vizbulite S USA
The trip was very pleasant. The guide and the driver were excellent. Hangzhou is lovely place to spend a leisurely Sunday afternoon. But West Lake reminded me of other places I had seen. When time is limited it is a difficult question, what to see and what not to see. Four hours have to be spent in transit to see a lovely but not entirely unique lake.
James G USA
Personnel did a great job. However, the weather was cool and cloudy. That diminished the otherwise excellent quality of the trip.
Garry E Australia
Worth doing but I was the only person on the tour and the tour guide, although personable enough, was a bit quiet and didn't seem to be enthusiastic. Maybe unavoidable for a single person tour.
Paul H Canada
This trip was good. I was lucky enough to be the only one on the tour, so my experience may differ from others. West Lake was very nice, but I would be hard pressed to call it 'Heaven on Earth'. It is definitely nicer than Shanghai, but it is still quite smoggy and crowded. The tea visit was nice, as was the garden. The lunch was pretty good as well. Still I enjoyed the trip it is a long time travelling about 3 hours each way.
Elaine K Australia
Unfortunately the weather was not good, as it rained all day and was very misty, which meant that it was not easy to see the scenery while we were cruising on the lake. It is a trip that I would like to do again in better weather.
I had a very short amount of time to see the sights while in Shanghai but at the same time didn't want to only see one city in China. As such, the Hangzhou Heaven on Earth tour was perfect. It is a great day where you see so much and come away with a really good experience of the China that lives outside of Shanghai. The boat ride, visit to the Pagoda and the Dragon Well Tea plantation were real highlights. Highly recommended!
Good, not great. Joy, our guide, was Fantastic and really friendly! But the tour itself felt rushed. We had barely any time to look around the lake, just on the boat then off. No time to explore. No time to look around the tea fields, just time to be sold tea. Felt like the hard sell. Nice enough...
Yes I would recommend this trip. The guide was very good and was happy to explain life in China in general I thought his base knowledge was excellent. Tea tasting very commercial
Layla MH Saudi Arabia
The Tour was over all good.
However, the west lake visit could have been shortened a bit. It was a long walk around the lake, and then a ride by the boat around the lake. walking and boat riding was almost the same, repeating the same scenes and wasting time that could have been used to see another attraction in Hangzhou.
Lunch was acceptable. Soft drinks were served room temperature (not from the fridge). Who drinks soft drinks room temperature? when asked for ice, i was given the answer, this is cold enough, you don't need an ice in a rude way.
This was a very nice tour including the boat ride on West Lake. The guide was knowledgeable. The driver however was very very reckless and aggressive in his driving ( I am able to compare him to 5 other drivers we had for tours in China) and it made my overall rating of this really very good tour lower.
Great place!But the tour guide was rude and horrible! He should Be accomodating when we are asking questions.He's always in a hurry, he should understand that we are there to take some time to enjoy the scenery and take pictures. He should also volunteer on taking SOME of our pictures.worst tourguide
I enjoyed my day. I wish my tour guide was a little more informative at the sights on the history. He spoke a lot to the driver in Chinese all day. I had to ask a lot of questions rather than the guide offering information.
Note from Viator: Thank you for your review. We apologize for any inconvenience you may have experienced during your tour. We have contacted the tour company and have addressed your concern about tour guide's service with them. Thank you for helping us ensure the quality of our tours.
It was a good trip, however I wld have liked to spent more time in the Lake area-and the boat trip was pretty short. However the guide was helpful and I very much appreciated the effort she went to to have my jacket that I had left in the Restaurant returned to me. The driver for both our trips was exceptional-he managed to drive through peak traffic at a reasonable speed and somehow direct us through without any problems or feeling unsafe. He was great.
Bruce W United Kingdom
Guide and driver were friendly and helpful. It is a long day trip, two hours each way, and it would be good to add something else to the Hangzhou end to make the journey more worthwhile. The West Lake itself was lovely. The pagoda visit after lunch was a bit of a non-event. Lunch itself was inedible.
Hangzhou is a scenic location. We had a good time there. Unfortunately, the journey is a bit long from Shanghai (about 3 hrs). Our guide, Frankie, is a friendly person but he is still new in the job, I think. He didn't provide much commentaries about the location, the building, etc.