Read what other Viator.com travelers think about the Hangzhou: Heaven on Earth Day Trip from Shanghai. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
West Lake is not so beautiful. Not worth of going. Very expensive trip.
This is definitely not a trip that you want to do in one day. The travelling time took 5 hours, 2.5 hours each way and there is not enough time to see much of Hangzhou in the time left. The visit to the tea plantation where they try to get you to buy all kind of tea and the boat ride took up most of the stay in Hangzhou.
You travel too far in a small uncomfortable van, and what there is to see is not worth the effort. Lunch was the highlight of the day.