Read what other Viator.com travelers think about the Shanghai Hop-On Hop-Off Tour. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Our stay in Shanghai was definitely enhanced by the various bus tours we took. Good, clear commentary was provided on the buses and we also took advantage of the river cruise. Some amazing sights - thank you.
Start point was a bit hard to find and they never answered the phone when we called but the three circuits were absolutely amazing and the commentary very informative. Staff really friendly. Would really say that if you do nothing else in shanghai then you must do this tour!
Great way to see shanghai. Staff were very good. Convenient stops. Excellent inclusions. Temple of jade Buddha jan Mai 88 th floor view of shanghai and terrific river cruise. Fabulous at night as both banks of river spectacular as they were lite up The pass lasted 48 from time of first use. Great value
Worked just "as advertised". Enabled us to visit things we would never have seen. Employees were very efficient.
Only had a short time and was a great way of getting around the city and getting your bearings.
I liked the ease of it and how we got tickets to several stops that were included in the price of the tour. What I didn't like was that the bus never ran on time. It said it would pick you up at a certain time and it was ALWAYS late. Sometimes we waited 30 minutes or more for a bus and we were always told that the bus would be there in "10 minutes".
Just wish we had longer to enjoy all the fabulous places we wanted to see. Great !
I did the red and green route. Good commentary and interesting routes round Shanghai. Highly recommended if time is limited. Only real negative is that it is unclear where to join the bus tour from information provided. An email clarified this but it would have been useful if actual get on/off points where identified. The map given when on the bus was very good. Would have been useful to see online beforehand.
well organised tour plan although not always bus signs for different routes
You go to all major tourist spots but change over to different coloured routes not fluent.
As far as bus tours go, this is better than many and give you a chance to see this giant city. Do take the boat cruise at night....the city lights are dramatic.
Very good tour, taking in all of the important sights. I'd recommend more than one day however if you want to see everything on all of the 3 routes this includes!
More expensive than taxi. Most of the earphone connectors in the buses do not work.
Pre-tour communication was excellent with prompt emails and instructions.. However buses did not seem to run to time when hopping off briefly and then waiting to hop on the next bus on the same route (understand traffic issues in Shanghai). Connnections between the 3 routes were difficult to understand when the next bus would be due (if on time) as they all ran at different frequencies. The result was we spent quite a bit of time just waiting for the next bus (sometimes up to an hour). There is also no seating at any of the stops and generally no shade so we were standing in 35 degree heat. At one stage, an employee who arrived at the wharf stop gave us directions and suggested we walk 10 mins to the next stop which we did. We did this on a couple of occasions and don't mind the walking but it's a shame to miss the audio commentary on the bus which is part of the experience we bought. On 3 occasions, we also had to change seats as the audio connections did not work. This service could be improved if they handed out timetables with the expected times of arrival at each stop for each route. At least you could plan your stops better and know when the next bus is due.
It was very poor. There is no customer service, no punctuality, messy organization. All the tour operator cares is how to maximize profitability and nothing else. Here are the facts during my trip:
1. Every bus is packed to the brim before it starts. Travellers are allowed to stand along the top deck of the open top bus, no regards for any safety concerns.
2. Bottom deck is also packed like sardine cans but the bus operator simply refuses to switch on the air-conditioning to regulate the air flow and relieve passengers of the stuffiness. He merely opens his own side window to get ventilation himself but disregards the passengers' discomfort. His reasoning seems to want to save some money from burning less petrol
3. Tour operators either has no ability or no concern about punctuality. Queues of people can be seen along the route stops for very long time instead of the promised every 30 minutes schedule
4. A traveller asked for refund upon realizing there was no more seat on the top deck. All the tour operator did was to urge the traveller to just stand around for a stop and he would get a seat when people get off on the next stop
In all, this Shanghai Bus Tour has brought shame to the overall good experience one would get from another country's similar bus tour.