The driver wasn't waiting in Arrivals; however, we asked the Information Desk to contact him. He arrived about 10 minutes later. His understanding and ability to speak English was very limited.
Very good, pickup was done on time with a good vehicle adapted for four persons and luggages.
Booked airport transfer from St. Petersburg Airport to Crowne Plaza Hotel in the city. Driver was waiting for us and very efficient service. Didn't really compare rates with taxis but given the reputation of Russian taxis and costs I imagine the rate we paid was at lower end of scale. Actually surprised by the low cost. Can't really add anything more!
Our trip was a transfer from the airport to Viking River Cruise terminal. The driver was waiting for us a promised and delivered us without difficulty. Had hoped that he might have some English so that we might ask him about some of the scenes along the way. None-the-less, a safe and speedy transfer. Many thanks. Will use Viator when next we have the option.
It was OK, but the driver stayed talking in his celular almost all the time.
Miriam F Israel
The car was quite small for our luggage and the driver didn't know any English
Taxi driver turned up on time at the airport, he couldn't speak English but was friendly. he knew what hotel we were staying at so it wasn't a problem
Bernhard C Canada
Our luggage was lost and the driver waited one hour while we completed all the forms and formalities, we were very appreciative that he waited for us and drove us to our hotel
The driver was professional and made the transfer from the airport to the hotel in St. Petersburg very worry free.
The driver was waiting us even after a delay of our flight in 15 minutes with identification of my name, according established on our booking. The vehicle was clean and in a good state. The driver shows well attencious during the trip to downtown hotel, but did not speak english, so our basic talking as tourists in a foreign country can not flow. Regarding the payment, the credit card used only was debted after the service done. I will recommend this site to this kind of service.
ANTHEA M United Kingdom
Car and driver waiting despite being very delayed by immigration. Car was somewhat clapped out!!
Egil O United Kingdom
Made the arrival much easier. We were greeted at the entrance to the arrival hall and taken to the baggage reclaim area. The only minus was that the car was parked some distance away from the terminal which left us with the choice of either waiting for the driver to go to get it or to drag our luggage over to the car.
Graham B Australia
Driver was on time. He was also a safe and careful driver.
Brenda F United Kingdom
Took the stress out of arriving at an airport where language, in particular, can cause difficulties. The very nice driver was waiting at the airport. The only problem was that he didn't display my name obviously enough and I had to phone to check if he was there.
On a positive note, the driver was on time, easy to find at the airport, very friendly even though he spoke no English and delivered us to the hotel without incident. Unfortunately, the vehicle was a huge negative. It was a standard white taxi, there was no leg room and the air conditioning did not work well. However, the price was very reasonable, but this is not the same quality as the limo service you get in the USA and most of Europe for a slightly higher price. If cost is not an issue and you are staying at a five star hotel, go with the transfer service offered by the hotel at 30 more.
The transfer went off without a hitch. However, the owner (or travel agent of the local company) called me during transit and insisted that I hand the transfer receipt to him and not the driver. He said he would meet me at the hotel and failed to arrive at the designated time. An inconvenience I could do without!
Katherine J USA
I had trouble finding my driver. I never saw anyone with a placard with my name on it....and I saw lots of other drivers with them. I saw sure I was in the Arrivals Hall. I asked 3 people for help and they said I was in the wrong place and sent me 3 times to other levels. Even though I had an international phone I call the number but was unable to contact them. Fortunately a kindly airport gentleman called for me and the cal went through so I found my driver. Next time I think I will just take a taxi.
The driver should have been there when we arrived but was only a few minutes late (which is enough time to start to think what do we do now!). The car smelt of cigarette smoke which is unsatisfactory, but otherwise was clean and the driver drove in a safe manner.
A very efficient service. The driver couldn't speak a word of English but was very friendly. To be fair, why should he? It is Russia. My only complain is that it was very expensive for a single person. Just catch a taxi or use public transport instead. I have now sussed out the public transport and I could get back to the airport for £36 cheaper just using the metro and a (direct) minibus.
Arriving in a strange city we had organised this transfer to take the stress out of the transfer from the airport to the hotel.
The driver was 25 minuets late no explanation or apology was given. He parked a good 10 minutes walk away from the arrivals and did not offer to carry anything.
He spoke no English....which was not expected but his attitude at best could be described as rude.
On our way back to the airport we booked though a company called Welcome Taxis he picked us up a few minuets early, dropped us at the airport door and gave us lots of information. I wish we had booked them on the way in. They were also less than half the cost for much better service.
Fortunately the Taxi trip was our only bad experience in St Petersberg