The driver met us at the spot you described and promptly delivered us to our hotel
Our driver, Reggie was right on time, very friendly, and took us directly to our hotel. Very pleasant experience overall. Would definitely use their service again.
our original flight was cancelled 24hrs I called Viator and rescheduled for the next day. That plane was late. We contacted the local office upon arriving and were picked up about 1/2 hr later
First of all you provide a great service!! However we think you could improve your service as it was confusing on how to locate you driver/bus. Your information stated that our driver would be INSIDE the airport building, however, he could not be found and after talking to numerous folks inside the terminal, finally located the pickup spot outside in the bus pickup area.
The driver was waiting at the airport. Saves you trouble. Dropped us off right at our hostel. Return was equally reliable and comfortable.
Would highly recommend. Our luggage was delayed 40 minutes and our driver waited.
Took the stress out of getting to the Hotel. No problems and friendly talkative driver was a bonus.
Louis S Australia
The driver was where the documentation said he would be and the minibus was parked close by. The bus was clean and comfortable and the trip to the hotel was quick despite the afternoon traffic.
the pickup was great easy to find our driver the driver was very pleasant and polite
DEREK H United Kingdom
Had to look for this guy as there were three exits in airport found him eventually
Driver was waiting for us upon our arrival - excellent timing and helped us with our luggage.
My plane was early so my shuttle had not yet arrived. There was a shuttle picking up passengers so the driver arranged to add me to his shuttle. A good experience after a 14 hour flight.
Our bags must have been the last off the plane, took ages to get through customs but there they were still waiting for us. Very good service
Booked this for our transfer from Sydney airport to hotel in the Rocks. Brilliant service. Was held up a little waiting for other customers but not a problem. I would note that it would be better to meet at The Meeting Point not the information point suggested. Would use this service again.