Hwee Khim C Singapore
Hakone was gorgeous and is definitely a must-go. The hotel was not bad, and we were lucky enough to catch a glimpse of Mt Fuji while on the Komatage ropeway in Hakone--her first appearance in 12 days! Loved the locale, and the tour guide was adorable. Only caution is not to trust the timings given as they were all shorter than what we experienced. An "8-minute" walk to the train station turned out to be very far away, esp. with luggage, and a "40-min" train ride turned out to be more like an hour. Luckily we gave huge time allowances, so we still managed to catch our Shinkansen back. Also, food in the hotel was ridiculously expensive. The cheapest thing was a 6,000 yen buffet, and there aren't any nearby eateries. So, unless you're willing to take a bus down to Moto-Hakone for your meals, you'll have to make do with the convenience store next to the hotel, which thankfully has interesting Japanese quick micowave meals. Will recommend Viator to friends.
It's a bit sad not able to see mt Fuji due to foggy weather. No complaints as it is nobody's fault. But the stay at the Prince Hakone Resort is very good. Very peaceful and quiet place. Will definite visit again.
Ruoh Wei G Singapore
The tour was well organised and the tour guide provided good information on Mt Fuji. However, I was slight disappointed with the lunch at Highland hotel as food was cold and quality a bit lousy for the kind of price. Else, the tour is good.
James S USA
Great trip with wonderful views of Mufgi. One thing, and we were warned, try to avoid a national holiday. Culture Day caused some serious delays while on the bus.
Ruben P Portugal
The 1st day was great and we were lucky enough to be able to see Mount Fuji usually it's too clouded in summer. I wouldn't say the 2nd day was really part of the tour, they just dropped us of in the hotel in Hakone, and we had to get around and find the way back on our own. We ended up finding some nice things to see in Hakone, but it's not very easy to get around there, the town is not really aimed for foreign tourists.
Jia X China
The overall trip was exciting, and the tour guide was very professional. If I go to Japan to join any tours in the future, I'll definitely choose Viator.
Barbara S United Kingdom
The pickup was very badly organised. There were too many people for the coach, so the emergency extra seating had to be used. Not at all satisfactory when you are 6 feet 4 inches tall as my son is. It was very wrong that the two front seats were reserved for the tour guides!! I was very disappointed that we could not change our bullet train tickets. The time given was too late for us as we had to be in Kyoto on the Tuesday evening. We therefore had to forfeit our tickets and buy new ones, which was very expensive. Our tour guide was very helpful and tried to get them changed for us or to get them transfered to the Monday evening as two people on our tour would have liked to go back to Tokyo by train, but this wasn't possible either. As the bullet train goes both ways, it would be a good option to offer. We enjoyed the tour very much. Our guide was excellent. Thank you.
I really enjoyed the trip even though the weather did not cooperate and we never really saw Mt. Fuji. It was fun to play in the snow and the guide was great.
Tim L USA
Everything was good except for the waiting for others in the group to arrive.
The trip was OK but there was no good direction about activities to enjoy at Hakone. Or, how to get around Hakone.
Additionally, our guide sent me to the wrong hotel. It was unnerving because I had to take another taxi to another hotel at a time when I was quite tired. Would have been fun to be on a longer bullet train ride.
Our tour guide was not helpful. His English was not understandable. We felt rushed, specially at lunch, which was delicious. The tour otherwise was very well organized. The Prince hotel was lovely. The tour in general was worth it even though we did not see Mt. Fuji due to weather condition
We have all things to very fast.At the Visitor Center about 10 min to short .The same at the 5 Station 25 min you can not enjoy all the things.
The tour was good on the first day. Day tour was memorable. However, the hotel stay was not too pleasant. We were told by the tour guide dinner not included but breakfast is included. However, we were ask to pay for the breakfast.hotel staff were not happy when asked for clarification from tour comp
The tour guide was good and the trip up to the 4th station on Mt. Fugi was good, but the hotel you reserved for us near Hakone was really bad.
Overall i was happy with the experience. Where Viator could really stand to imporve on this particular trip is on the information for the day in Hakone. The area is large, there are lots of buses, but very little in the way of specific information. For instance, there is no way to find out how long it takes to get from place to place. I wanted to go from the hotel down to the lake, cross the lake on the ferry, take the gondolas up and over the mountains to the cable car and then take the train back to the bullet train station. There is no way to know if that takes one hour, two hours or 5 hours. (Turns out, from the ferry in Moto Hakone-Ko back to Odawara takes about 3 hours.) Anyway, i enjoyed it a great deal but feel that the service providers (Viator or Sunrise Tours) could provide better Hakone information.
Traffic set us back, so didn't make it to the Ashi river boat ride nor the cable car. Both replacement tour (boat and cablr) were disappointingly smaller/shorter than expected. The better part of the trip was the overnight stay; however, telephonis access to translation service would've helped. Hotel, bus drivers and other staff seemed not to get their stories straight and several of the bus drivers were downright rude while others were helpful. In fact, the second day should've included taxi transfers for the price. Also a discounted Yunnesen would've been better. Tour guide Atsuko was ok as a tour guide but nothing to write home about. Hakone is beautiful nd we want to come back, maybe not with viator though.
It was good but too late to realized that one day tour should be enough. We went back to Tokyo in the morning anyway. You will be left on your own on the second day and you will see all in a day so thetr is no use staying overnight though we enjoyed our stay in the hotel.
This tour is definitely worth taking, but is not without risks. Access to Mt Fuji beyond the visitor center is subject to weather, and we are told by the guide this is possible only about 80+days a year. We were fortunate to be able to ascent, as the frozen road de-iced by late morning, after being told en-route from Tokyo that access for the day is closed. Hakone, especially Gora is definitely another highlight.
If you do choose to stay overnight, try not to stay at the lakeside annex of the Prince Resort. We did, thinking it would afford a nice view of Lake Ashi. However, this turned out to be the lowest point of our trip. The lakeside annex of the resort is certainly not up to standard and both the rooms (we had to change room once) were cramped and very dated. Stains were clear on the wallpapers, everything was very basic. Also be sure to make dinner reservations before arrival or your choice will be very limited.
Fortunately for us, Hakone and Gora especially made up for the accommodation low-point!
Overall, worth doing but choose the right accommodation please.
Great first day, we had amazing views of Fuji, the weather was clear all day and the guide was very knowledgeable. However, I was the only one of about 30 people who stayed on for the second night and as a result I was left to fend for myself in Hakone with vague advice from the guide as to how I might get back to Tokyo. Luckily, the hotel staff were very friendly and helpful and arranged a shuttle bus for me. Still, I had to check out of the hotel at 11am and cart my luggage around until the Bullet train left at 6pm. Hakone is very beautiful though and if I had not been travelling alone I am sure it would have been a much more pleasant experience
Although our Tour agent could speak English, it was hard to understand him.
The hotel we stayed at had no air condition and was musty smelling.
The 2nd day of the tour we were left on our own. Not what I had expected.We had to catch a city Bus to the Train station. A 1 hour ride with most of our party having to stand.. We were told we could catch the Bullet train earlier by our Tour Guide.if space was available. Bullet train tickets could not be exchanged for an earlier trip.
I really had trouble understanding our guide. The rooms @ Hakone Kowakien reeked of cigarette smell(although we had a no smoking plan) and is very run down. We had dinner @ the Italian restaurant at the onsen across from the hotel, reasonably priced. We enjoyed breakfast at the hotel, even though we had to pay for it. While waiting for the bus to Owadarawa station, we didn't realize only busses with the "Bird" symbol were free.. Didn't get a chance to do any touring because it would take us another two hrs to get to and from the station. The guide did attempt to recommend sights to see, but honestly, myself and party of 11 couldn't understand him.