Read what other Viator.com travelers think about the 2-Day Mt Fuji, Hakone and Bullet Train Tour from Tokyo. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Hwee Khim C
Hakone was gorgeous and is definitely a must-go. The hotel was not bad, and we were lucky enough to catch a glimpse of Mt Fuji while on the Komatage ropeway in Hakone--her first appearance in 12 days! Loved the locale, and the tour guide was adorable. Only caution is not to trust the timings given as they were all shorter than what we experienced. An "8-minute" walk to the train station turned out to be very far away, esp. with luggage, and a "40-min" train ride turned out to be more like an hour. Luckily we gave huge time allowances, so we still managed to catch our Shinkansen back. Also, food in the hotel was ridiculously expensive. The cheapest thing was a 6,000 yen buffet, and there aren't any nearby eateries. So, unless you're willing to take a bus down to Moto-Hakone for your meals, you'll have to make do with the convenience store next to the hotel, which thankfully has interesting Japanese quick micowave meals. Will recommend Viator to friends.
It's a bit sad not able to see mt Fuji due to foggy weather. No complaints as it is nobody's fault. But the stay at the Prince Hakone Resort is very good. Very peaceful and quiet place. Will definite visit again.
The tour was well organised and the tour guide provided good information on Mt Fuji. However, I was slight disappointed with the lunch at Highland hotel as food was cold and quality a bit lousy for the kind of price. Else, the tour is good.
Great trip with wonderful views of Mufgi. One thing, and we were warned, try to avoid a national holiday. Culture Day caused some serious delays while on the bus.
The 1st day was great and we were lucky enough to be able to see Mount Fuji usually it's too clouded in summer. I wouldn't say the 2nd day was really part of the tour, they just dropped us of in the hotel in Hakone, and we had to get around and find the way back on our own. We ended up finding some nice things to see in Hakone, but it's not very easy to get around there, the town is not really aimed for foreign tourists.
The overall trip was exciting, and the tour guide was very professional. If I go to Japan to join any tours in the future, I'll definitely choose Viator.
The pickup was very badly organised. There were too many people for the coach, so the emergency extra seating had to be used. Not at all satisfactory when you are 6 feet 4 inches tall as my son is. It was very wrong that the two front seats were reserved for the tour guides!! I was very disappointed that we could not change our bullet train tickets. The time given was too late for us as we had to be in Kyoto on the Tuesday evening. We therefore had to forfeit our tickets and buy new ones, which was very expensive. Our tour guide was very helpful and tried to get them changed for us or to get them transfered to the Monday evening as two people on our tour would have liked to go back to Tokyo by train, but this wasn't possible either. As the bullet train goes both ways, it would be a good option to offer. We enjoyed the tour very much. Our guide was excellent. Thank you.
I really enjoyed the trip even though the weather did not cooperate and we never really saw Mt. Fuji. It was fun to play in the snow and the guide was great.
Everything was good except for the waiting for others in the group to arrive.
Overall i was happy with the experience. Where Viator could really stand to imporve on this particular trip is on the information for the day in Hakone. The area is large, there are lots of buses, but very little in the way of specific information. For instance, there is no way to find out how long it takes to get from place to place. I wanted to go from the hotel down to the lake, cross the lake on the ferry, take the gondolas up and over the mountains to the cable car and then take the train back to the bullet train station. There is no way to know if that takes one hour, two hours or 5 hours. (Turns out, from the ferry in Moto Hakone-Ko back to Odawara takes about 3 hours.) Anyway, i enjoyed it a great deal but feel that the service providers (Viator or Sunrise Tours) could provide better Hakone information.
Traffic set us back, so didn't make it to the Ashi river boat ride nor the cable car. Both replacement tour (boat and cablr) were disappointingly smaller/shorter than expected. The better part of the trip was the overnight stay; however, telephonis access to translation service would've helped. Hotel, bus drivers and other staff seemed not to get their stories straight and several of the bus drivers were downright rude while others were helpful. In fact, the second day should've included taxi transfers for the price. Also a discounted Yunnesen would've been better. Tour guide Atsuko was ok as a tour guide but nothing to write home about. Hakone is beautiful nd we want to come back, maybe not with viator though.
It was good but too late to realized that one day tour should be enough. We went back to Tokyo in the morning anyway. You will be left on your own on the second day and you will see all in a day so thetr is no use staying overnight though we enjoyed our stay in the hotel.
The design of trip is great however we are unlucky on this trip due to bad weather.
Logistics arrangements are very good: good foods, bus,...