Read what other Viator.com travelers think about the 2-Day Mt Fuji, Onsen and Fuji-Q Highland Tour from Tokyo. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
The tour was lacklustre. The view of Mount Fuji was much better seen from the hotel where we were dropped after two hours. Two day tour implies there will be more of a tour than driven to a car park and then dropped off at the hotel.
Quite a few issues in this trip.
1 Hotel: I was surprised Viator put me up in a really bad room n the Highland hotel. It was a smokers room for sure cause it stunk. My request to change rooms was denied. And even the hotel itself, did not seem like the hotel you would be expect to put-up after paying Viator what they were asking for the tour. It was not a good hotel. I am betting it is quite old.
2 Orchestration: The tour felt too hurried. We were clubbed with other tour members who were supposed to go onto Lake Ashi. So we got to spend a grand 25 minutes at the 5th station of Mt Fuji! After that, it was a crappy lunch and checking in to the hotel to twiddle thumbs! So I travelled thousands of miles to spend 25 minutes at Mt. Fuji. There was hardly any guide needed for that!
3 Food: I had requested a vegetarian meal. And yeah, I got vegetables and a soup.
More importantly, the food was not good even otherwise. After lunch, most people had left a lot of the food on the table. I spoke to another couple who had the full meal but complained that the food was severely lacking.
4 Timing: Trips like these should not be conducted just because there is demand for it. Viator and its partners should be able to advise its customers whether the trip is worth taking during certain times of the year. For example, June, is probably not a good time to visit the mountain cause the view is most definitely blocked by the clouds. I will also take some blame for this. I should have looked at the weather forecast.
So you can imagine even the Fuji-Q highlands was a wash. Story for another time!
5 Fuji-Q: Viator should give the full day pass and not merely an entry ticket to the park for the price it is charging for this tour. The entry ticket is actually useless unless you just want to see the rides and not sit on them.