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Noel S Australia

5 star rating: Highly Recommended
April 2016

Despite the uncooperative weather, this tour was a highlight of our trip because of the caving experience. The forest is stunning, and the cave itself made us feel as if we were in Raiders of the Lost Ark.A warning though, shoes with a good grip are essential as it is dark, rocky, and very slippery inside the cave.

Deborah P

5 star rating: Highly Recommended
March 2016

The trip was amazing, Mt Fuji was awesome but a bit more time at the top would have been good. Lunch was great and our trip to Aokigahara Forest was the best. The guide was friendly and very informative. His knowledge of the area was very interesting and i would recommend the Aokigahara Forest trip to everyone that visits Japan. It was good to see the countryside of Japan. It was a bit of a wait for bus back to Tokyo but that would be my only issue with the whole trip.

Sara

5 star rating: Highly Recommended
March 2016

Best experience ever!!! This is the second time I have done the forest/cave tour, this time I took my friends. They loved it too. Best of all it was snowing when we got back out from the cave. Totally made the trip, thanks!

Andrea A

5 star rating: Highly Recommended
February 2016

Although the view of Mt Fuji cannot be guaranteed, it cleared up in the end and was fantastic. They split you up into groups - one that does the cave and the others do the lake. So glad we chose the cave! It was an amazing experience. Both guides were absolutely wonderful. Our cave guide was really funny and helpful and had a lot of interesting facts to tell us about the forest and cave. Our Fuji guide was a lovely lady who knew a lot about Japan so it was very educational. Definitely worth booking!

Destany L

5 star rating: Highly Recommended
June 2015

The tour was amazing to Mt. Fuji and the ice cave. It was awesome that Mt. Fuji was visible that day so I got some great pictures and the ice cave was more than we expected, so neat climbing 100meters down into it. Would recommend to anyone wanting a fun day.

Adedoyin A

5 star rating: Highly Recommended
May 2015

Great tour! The best part was definitely the forest / cave tour, amazing! need to be fit to enjoy the climb and wear good water proof hiking boots because it's wet and slippery.

Benjamin H

5 star rating: Highly Recommended
May 2015

This was amazing fun! The ice caves were the best part, being both beautiful a terrifying. Both our tour guides were friendly and went above and beyond to make it enjoyable.

Denise

5 star rating: Highly Recommended
April 2015

We were exceptionally blessed to be able to see Mt Fuji during our trip apparently it is only this clear 30 of the year. The coach ride was pleasant, but we didn't get enough time at each station to really savour the beautiful sights only had abt 15 mins. The ice cave is definitely a MUST-TRY for the adventurous folks out there! The guide was extremely engaging, humorous, and helpful.

Joe N.

5 star rating: Highly Recommended
December 2014

This tour was great! The guide on the bus to Mt Fuji was very informative and provided all sorts of trivia beyond what most people expect on a coach tour. We lucked out and visited Fuji on a super clear day, but cold day. Bundle up nicely if you're going during the autumn/winter months as it's much colder once you start gaining altitude. The stops may be short for some, but keep in mind that the destinations visited are not typically done in one day. The cave was awesome as well. We were provided coveralls and a spelunker's helmet. Watch your step as the cave is frozen year round and the floor collects layers of ice. At one point in the cave, there is 0 visible light, which was thrilling when we all turned off our helmet lights for a few minutes. Our guide Utaemon, who grew up in the area, was very passionate about the nature and local geology of the tour and was very educational. After getting back to Shinjuku we went out on our own and lived it up in the bright city lights. 5 star plus.

Ginger D

5 star rating: Highly Recommended
July 2014

The trip from Tokyo to Mt. Fuji by bus is a long one, but our fantastic guide was so interesting that we hardly noticed. She taught us some Japanese, gave a a brief history of the country, commented on the culture, and explained the superstitions surrounding Mt. Fuji. We went in July, and it was cloudy for most of the morning. We were afraid we wouldn't get to see the peak of the notoriously "shy" mountain. However, we lucked out around 1:00 p.m. during our descent from the 5th station; the sky cleared and Fuji-san made a spectacular appearance! Our guide immediately pulled the bus over and we were able to take a ton of pictures. Please be aware thought that this is often not the case. There is a chance you will not get to view the summit due to constantly changing weather patterns, but the tour is still interesting and fun, especially the cave exploring!

After lunch, which was decent, we separated into a smaller group and were picked up by a different tour company for our forest and ice cave exploration. The forest was beautiful and the caves were amazing! However, you do need a good bit of agility. This is real cave exploring: climbing over rocks, sliding down slopes on your bum, and walking across extremely icy surfaces - all in the dark with just a helmet headlamp! Proper footwear and dexterity are highly recommended, but it is totally worth the effort. The ice formations are amazing, and our guide was funny and so nice. Don't worry about the chill in the caves because the guide provides coveralls to wear over your clothes plus gloves and helmets. We didn't notice the cold, but it was also mid-July and very hot and humid outside. It felt good inside the caves to us!

I highly recommend this tour to the young and agile who want to have a little adventure while learning about Mt. Fuji.

Craig H

5 star rating: Highly Recommended
May 2014

Excellent

Jaclyn K

5 star rating: Highly Recommended
February 2014

Mt. Fuji was incredible as always. This was our first time exploring the cave. We were the only ones to do the cave portion but we had a lot of fun. The cave was beautiful and our guide was great. I wouldn't recommend the cave portion for those who aren't physically able as I was very sore the next day even though I am a runner but it was a ton of fun!

Jun C

5 star rating: Highly Recommended
February 2013

Went with 2 friends and had a great time especially exploring the caves. Our tour guide was also friendly and awesome convo. Note: wear water proof boots.

Doina D

4 star rating: Recommended
April 2016

The trip was fun! BIG MINUS: the four of us that booked thru Viator were the only ones in the whole group that welcomed at the mountain resort restaurant with a hot lunch. The buss was filled with a few different tours- some people stayed there over night, some went with us to the forest and the cave. WHAT WE ENJOYED: The weather was nice, no clouds !!! The tour bauu was able to drive to the 4th station. We had icecream there while enjoying the view. There were two guides: one on the buss to the mountain, and the other on the van that took the group to the forest and cave. Both guides were knowledgeable and spoke English well. The cave exploration was fun it is not big, but rough and icy on spots. My 12 yr old son and myself stopped midway down however his twin brother had no problem with that end walked all the way down. There were people in their 60s and 70s that safely enjoyed the cave climb. Tada-san, the guide was very accommodating and tells you many local stories. Back to the mountain resort we eat at the cafeteria the restaurant is expensive. There is an entertainment park roller coaster, etc is you want to go before the highway buss takes you back to Tokyo. We didn't have time for the park.

SALLY M

4 star rating: Recommended
May 2015

This is two very distinct tours - the first a traditional hotel pick up, coach experience. The second a small, local, adventurous, more independent experience. We saw Fuji on a perfect day and the lunch was excellent. The ice cave tour is actual caving - not for the fainthearted! We loved both our guides, and learned a lot. Be prepared to make your own way home from the world's busiest train station. Overall, a great long day.

Jono

4 star rating: Recommended
December 2014

Unfortunately couldn't see Mt Fuji due to fog, but the forest was very impressive at this time of year (late October).

Lyne J

4 star rating: Recommended
July 2014

We had a great day on the Mt Fuji and enjoyed our tour in the cave of the Aokigahara Forest.

Jacqueline K

4 star rating: Recommended
August 2013

The highlight of this trip was the Aokigahara Forest where the cave is located. If you're lucky like my group was, no one else will have signed up for this tour and you'll get an awesome private guide from the Country Lake Systems tour group. Exploring the cave does require some physical ability so I would only recommend if you're able-bodied.

The only downfall of this tour is that it was delayed due to peak season traffic so we had to shorten some stops to accommodate our schedule. However, all in all I would recommend this package for those who want to visit the Mt. Fuji area without having to coordinate logistics (transportation to and from the area, excursions, etc.).

Giovanna A Z

4 star rating: Recommended
December 2012

It was ok, the cave was very interesting, but the tour guides weren't that good, and the tour finished way earlier than it supposed to...

Melanie B

3 star rating: Worth doing
April 2016

Didn't see Mt Fuji or the 5the station because of heavy rain. The visitor centre was extremely crowded and didn't contain much info. The Aokigahara Forest tour was the savior of the day. It is a real adventure to climb in to an ice cave!

James R

3 star rating: Worth doing
June 2015

Nelly was awesome on the cave tour. Disappointed at the wait time for bus back to Tokyo. Too long! Need a tighter itinerary.

Abelardo D

3 star rating: Worth doing
June 2015

Really the forest ICE CAVE was 5/5 Stars!!! Unfortunately, I rated lower because the Mt Fuji experience was way too hurried and short!! There was not enough time give to enjoy Mt Fuji or to even shop for souvenirs. The lunch provided was EXCELLENT!!! Yet, you don't have a lot of time to enjoy it either. The ICE CAVE was SUPER COOL!!! I would not recommend it if you don't like outdoor activities, but we had only 9 total people, including the guides, so it was very personable!!!

Brian M Australia

3 star rating: Worth doing
December 2013

The weather was not the best but it was the end of November (only bad in the 14 I had in Japan), but we only had 20 minutes at the 5th station which was not enough, 40 would be better. The ice caves were interesting, you need to be able to walk a couple of Kilometres and climb over rocks, a torch would have been handy to cast some light for photos. Tour finished 2 hours before our schedualed bus back to Tokyo and had to wait in the bus station. If an earlier bus was arranged then it would be worth doing.

Geetanjli D

2 star rating: It was OK, but could have been better
November 2015

The Aokigahara Forest and the cave itself were fantastic. Unfortunately the logistic arrangements were extremely dissatisfying. This tour was provided by a local tour operator. The tour went well up to the Mt Fuji 5th Station .After which everything started going downhill. There were two tour guides, one Japanese and the other Chinese. Both had limited vocabulary of English.They could not communicate the instructions effectively and we were left confused. Both had either no knowledge and did not share any historical or geographical tidbits of the area.There role was more of driving the group to the caves and getting us in and out of the cave. At the end of the tour we were dropped off at a Bus terminal. There was no coach driving the group back to the pick up point. Instead we were given reserved tickets of a Public Transport Express bus and were told to make our own way back home. This was not disclosed by Viator in their description of the tour.The tour finished at 4pm and the bus tickets for a 5.18pm bus. We had to wait in the wet and cold ,5 degrees centigrade temperature, for more than an hour for the Public Bus to arrive. When we boarded the bus our seats which were supposed to be reserved and indicated on the tickets were already occupied by Chinese tourists who refused to give up the seats. Fortunately there were a few vacant seats which we occupied. Overall disappointed with the logistic arrangements and not worth the paid.

Eugenia R

2 star rating: It was OK, but could have been better
June 2013

The tour was good in terms of variety of different places to visit and things to do (visiting the Mt. Fuji visitor centre, the 5th station and the cave in Aokigahara Forest). However in terms of organization it was really bad. When they picked me up at the hotel they had in there records that we were 2 but it was only me. They never gave me before starting the trip an itinerary, so I had no idea what was the plan for the day. I was really confused because they thought I was staying a night in Hakone but I wasn't and considering that at that point I had no idea what was the plan it was a bit frustrating. When they finally gave me the itinerary I found out that I was getting separated from the main group to go to with another group to the cave (this is were the confusion about the night in Hakone came from). When they stopped at the Mt. Fuji visitor centre they only gave us 15 minutes to have a quick view at the mountain and buy some souvenirs at the shop which is not enough time. Then at the 5th station they only gave us like 20 minutes. It felt a bit rushed all the way until I got to the tour in the cave. The nice thing about this tour in the cave at Aokigahara Forest was that even though it was only me booked for that tour they still carried on with it so it was like a personal tour. The tour guide at the cave was really friendly and guided the tour at my own pace with a lot of flexibility. He didn't speak much English but we still managed to communicate. When doing the cave tour take good tramping shoes that are water resistant. The shoes will get wet!!! The japanese lunch was nice. Don't bother emailing Viator cause they never answered me the emails with my questions before my trip.

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