I booked a collection from the airport and that was it. I was greeted where promised, but there did seem a little disorganisation initially but it was sorted in the end. Journey can take a while but due to the time of night it was quick.
On time, got picked up at the gate, even though our flight was 40 minutes ahead of schedule.
Excellent service. Very politly driver! We have had to wait for the co-passenger only a few minutes . Highly recommended
This service was great! Curb to curb transportation that was very timely. Very helpful drivers. Highly recommend to those travelers that don't want to travel with their bags on the train or bus.
Our driver was ready and waiting to pick us up at Narita airport for our transport into Tokyo to our hotel. Great service. Would recommend using Green Tomato.
Excellent service. Our flight was delayed 45mins. but the man was waiting for us .
Very nice car. Would recommend this service.
Representative from the company was already there, with my name sign, when we got outside the immigration area. We just waited for a few minutes for the other passenger 1 family of 3. Fast and easy booking and smooth ride going to our hotel. Highly recommended.
I was very impressed with Green Tomato after my trip was reinstated. The representative was so curtieous.
Shared the service with 2 other people but the van was very spacious. It never felt crowded inside. The drivers were courteous and helped us with loading and unloading our suitcases. Definitely recommend this service for people who does not want to carry international size luggages through the overly crowded shinkansen.
The pick up and shared shuttle was as advertised. There was someone waiting with my name after retrieving my luggage..and going by customs..I waited about 30 minutes..time to get some yen and then we walked to the van and met the shuttle driver. There was no conversation with the driver on the way to the hotel so I was happy to have other travelers to talk to. I was taken to my hotel first and was a happy customer
This is the best way to get to your hotel. Avoids the trains with luggage and the high cost of taxis. A professional driver was waiting for us as we cleared immigration. Then a relaxing and scenic drive to the hotel.
Soon we came out of the Airport, you Rep was there on Exit gate with my Name placard. He helped us to
board your Car and Driver put all our bags at the backside. Car dropped us right at the Gate of our Hotel.
We recommend your Viator service to all and I shall use again and again. Thanks.
we were earlier that what we said since we took the first flight out of dallas, got there 4 hours before sched. and when I called they send a car wright away and in less the 30 minutes we were on our way to the hotel. WOW......we never find that honesty and service. Very happy and satisfy with this service. a plus 10 plus
The driver was waiting with a sign with our name straight outside customs exit as advised and the transport was stress free and comfortable. Great service!!!