Perfect transfer to the hotel! Very friendly staff and well organized welcome at the station. Much more convenient, compared to the public transportation at the arrival at the first day.
The boat picked us up at the specified time in front of the train station. The office is very easy to find as it is right next to the train station as soon as you walk outside. The driver left us within walking distance of our hotel. Very nice start to our Venice trip!
excellent tour and highly recommended. Enjoyed the off-the-beaten path experience.
Was waiting for us at the train station, friendly, courteous. Did what was promised.
Once we found the building, the girl walked us to the boat to make sure we didn't get lost. She was very professional and sweet. It made our first impression of Venice pleasant. The boat ride was fun and it dropped us close to our Hotel. I would highly recommend taking this transfer.
On arrival we went directly to information booth where they informed us that our boat would arrive within 10 minutes. It did. Our driver was wonderful and our ride amazing. He spoke English and filled us in on sites from dock to our hotel. Personalized service on a beautiful boat. Highly recommend this company
Guides were great- thank you Sandra and Martina. Cinque Terre was beautiful. A full and busy day but we were able to hike, swim, and enjoy good food and drinks. If you only have 1 day, I can't imagine a better way to see Cinque Terre.
Great deal. We found it tricky locating the pick up point as there are many which look the same, however it is very close to the train station. There were 6 people on the transfer in total and very luckily the other group were dropped off first so we had the bonus of traveling down the Grand Canal at the start of our Venice holiday! The men on the boat were very friendly and took photos for us. A great way to start your holiday!
This is a pricey water taxi but avg for the price you pay in Venice. A beautiful way to arrive into Venice. Our water taxi was waiting at the dock immediately outside the train station. It was a fabulous ride.
Water taxi was right at the train station waiting for us! He was great and super nice! Would recommend this to anyone!
Directions to find agency to call boat at train station were very poor and it took us a half an hour to realize that the agency was actually in the white trailer just outside the train station entrance. Need better signage outside the trailer. We had to wait about 20-30 minutes for the boat once we found the trailer. Boat ride was fine but unfortunately dropped us off 2 bridges away from out hotel and getting luggage up the steps of the bridges was not easy.
Apart from a mix up trying to find the transfer at the station ( the instructions to the office were a bit vague and the office had no sign to indicate it was there), the trip was lovely. A ride through venice and the driver dropped us around 100metres from our hotel up a tiny canal.
overall, the taxi was fine but finding the office to ask for the taxi was not as easy as it should be. Viator should clearly let passengers know where to go
Very crowded. We payed a porter to arrange the transportation. There were about 150 people awaiting rides. Use another vendor.
Value for money, but would have been better if we were sent a map beforehand, took an hour to get connected, need better communication.
Once on board quite pleasant, but still a haul to the Hotel with luggage, thought this would have been right to the door as a Canal right outside the hotel.
Guess this is how you learn. Driver courteuos and helpful regardless.
higgy0705 United States of ...
We were directed to the wrong connection. We had to return to vendor office to receive an apology and provided the correct connect.
Had difficulty finding our hotel. Had we known ahead of time where the boat was going to drop us off, I could have printed a MapQuest route from the water to the hotel. Otherwise, everything was fine.
The taxi didn't take us straight to our hotel, needed to walk a couple of blocks. We asked the front desk at the hotel why, he said during high tide the taxis cannot traverse the smaller canals. But in our case since it was low tide most likely the taxi didn't want to deal with the traffic of the gondolas in the smaller canals. Terribly inconvenient.
Confirm that the shuttle drops off at your hotel. If not, you may be in for a long walk with your luggage to your hotel.
Unfortunately it was pouring with rain on our arrival so did not get to enjoy the romance of travelling on the grand canal to our hotel. The transport was fast and efficient although crowded and there was no cover for the luggage which got soaking wet.
For first time visitors to Venice it was a stress less way to arrive when not aware of the local transport arrangements although very expensive. We now know that the local transport is easy to use and a lot less expensive than a transfer.
For those that have no more than one suitcase per person than I would recommend using the public transport as it is much cheaper and more enjoyable for sightseeing along the canal.
Overall the actual getting from A to B was nice, a good way to begin our visit. However, when we arrived, and although I had spoken to someone about arrival time the day before, we were left waiting for over half an hour, which was a little annoying after a near 2 hour train journey, especially as this was pre-paid. The journey itself was lovely.
The directions stated to go out the main train station door to the left ticket office to meet the transport. It did not state you had to stand in line to go to a certain agent inside. It took us 30 minutes to figure it out. The agent informed us to go to a designated area and a boat was waiting. We did but there was no boat. After about 15-20 minutes I ran back to the ticket agent and my husband stayed. The agent said that boat had an accident and another would come in 45 minutes. I ran back to tell my husband but another agent had already talked to him. It was all very confusing!