Read what other Viator.com travelers think about the Shared Arrival Transfer: Venice Train or Bus Station to Venice Hotels. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Once we found the building, the girl walked us to the boat to make sure we didn't get lost. She was very professional and sweet. It made our first impression of Venice pleasant. The boat ride was fun and it dropped us close to our Hotel. I would highly recommend taking this transfer.
On arrival we went directly to information booth where they informed us that our boat would arrive within 10 minutes. It did. Our driver was wonderful and our ride amazing. He spoke English and filled us in on sites from dock to our hotel. Personalized service on a beautiful boat. Highly recommend this company
Guides were great- thank you Sandra and Martina. Cinque Terre was beautiful. A full and busy day but we were able to hike, swim, and enjoy good food and drinks. If you only have 1 day, I can't imagine a better way to see Cinque Terre.
Great deal. We found it tricky locating the pick up point as there are many which look the same, however it is very close to the train station. There were 6 people on the transfer in total and very luckily the other group were dropped off first so we had the bonus of traveling down the Grand Canal at the start of our Venice holiday! The men on the boat were very friendly and took photos for us. A great way to start your holiday!
This is a pricey water taxi but avg for the price you pay in Venice. A beautiful way to arrive into Venice. Our water taxi was waiting at the dock immediately outside the train station. It was a fabulous ride.
Had difficulty finding our hotel. Had we known ahead of time where the boat was going to drop us off, I could have printed a MapQuest route from the water to the hotel. Otherwise, everything was fine.
The taxi didn't take us straight to our hotel, needed to walk a couple of blocks. We asked the front desk at the hotel why, he said during high tide the taxis cannot traverse the smaller canals. But in our case since it was low tide most likely the taxi didn't want to deal with the traffic of the gondolas in the smaller canals. Terribly inconvenient.
Confirm that the shuttle drops off at your hotel. If not, you may be in for a long walk with your luggage to your hotel.
Unfortunately it was pouring with rain on our arrival so did not get to enjoy the romance of travelling on the grand canal to our hotel. The transport was fast and efficient although crowded and there was no cover for the luggage which got soaking wet.
For first time visitors to Venice it was a stress less way to arrive when not aware of the local transport arrangements although very expensive. We now know that the local transport is easy to use and a lot less expensive than a transfer.
For those that have no more than one suitcase per person than I would recommend using the public transport as it is much cheaper and more enjoyable for sightseeing along the canal.
Overall the actual getting from A to B was nice, a good way to begin our visit. However, when we arrived, and although I had spoken to someone about arrival time the day before, we were left waiting for over half an hour, which was a little annoying after a near 2 hour train journey, especially as this was pre-paid. The journey itself was lovely.
Very hard to find the meeting point and the water taxi driver just dropped us at the dock and didn't give any directions to the hotel. We got lost.
Very long wait and has to call three times, despite our driver calling well in advance
We actually got the boat to ourselves but had to wait an hour for the boat to get there to pick us up. Also, I thought the boat would take us to our hotel but it dropped us off a little ways from the hotel, maybe 800 meters. It is a little challenging to find your hotel in Venice. We did find it after asking a local for help.
United States of America
Disappointed and frustrated --- This will NOT take to your hotel unless the hotel is on the Grand Canal -- We were left at a Taxi Stand on the Grand Canal and instructed to walk three blocks and over a bridge to our hotel on a smaller canal --- Private Taxi was able to pick us up at the hotel for the return to the station --
Again, your agents were totally useless. I was given a map, with a circle drawn where the hotel was. I was told it was a 5 minute walk, after an hour an half I eventually found the place. The taxi left us whereit was convenient for him, not the closest to our hotel. Totally unacceptable service
We could not find the transfer spot. Had to make and pay for alternate arrangement to get to our hotel.
Horrible. Viator should disclose that its local contractor will make you wait for up to an hour even if nobody else is booked to share your arrival transfer. Absolutely ridiculous.
When we went to the area for the boat other boats would not acknowledge we were even in the correct area.
I had to go back to the agent and she walked us over and confirmed to wait there for our correct #water taxi.
Very poor! woman at the office just outside the train station seemed "new", other gals there kept correcting her and something seemed quite funny to them, she seemed distracted. She directed - by pointing - me to proceed to the LEFT just a few steps to get the taxi. She meant to point to the RIGHT! On the good side, they did call asking where we were. We had a kind policeman talk to them and ask that they pick us up - they were reluctant even though it was on the way. The taxi did arrive and our bags were thrown into the boat. Driver acted as if all of this business of transporting tourists was tedious. He threw bags to shore and told others to "just go straight on and ask, you will find your hotel....". He had an option to drop us on either side of a bridge - he chose the one that required us to then cross the bridge with our bags vs dropping us on the other and walking directly into the hotel. Maybe not a huge concern for someone without physical disabilities, however I had to then pay a porter to get the bags over the bridge. Very poor experience!