Read what other Viator.com travelers think about the Skip the Line: Palace of Versailles Tour with Night Fountain Show. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
While crowded, the tour was excellent. The guide made the tour interesting for both parents and children. Skipping the line was essential as the crowds were large. The evening light show was fantastic.
Aurora, the tour guide to the Palace of Versailles was very nice at explaining the history and political implications related to that magnificent place in English. The tour was nice from beginning to end.The Palace was crowded though, what prevented people from taking good pics and also have a more relaxing time inside that place. The staff at the meeting point also explained we should buy the train ticket back to Paris in advance in case we were going to stay for the show at night. Later on, the Night Fountain Show at the palace gardens was amazing. Very good music and a nice water and fire presentation.
The skip the line part was awesome, as the lines were very long. The tour was excellent, especially the headsets which allowed you to hear the guide no matter where you were standing. I didn't like the empty time between the fountain show and the tour which ended at 5, but we got a chance to buy the best chocolate covered cherries I have ever had from the chocolate shop across from the train station. Better be sure you have round trip train tickets back and don't miss the last train at midnight. You'll miss some of the fireworks just to be close to the entrance or you will miss that train back to Paris. They let you in at 8 to see the fountain show, but don't start the fountains up until 9, which means an hour of milling around doing nothing and waiting while all the gardens are locked and guarded. The fountain show is fabulous, and worth the trip.
To start off on a bad note, the girl who took us from the meeting location (which is located in an office across the street from the train station) flirted the entire time with a tour member and exchanged phone numbers etc and wasted our time by not taking us to the rest of the group until she was done with her flirting and exchange of pleasantries (VERY UNPROFESSIONAL). The tour guide who actually gave us the tour was a bit pushy and was always "testing" us and would NOT for the love of God move on until she received a correct answer. This seemed to annoy the others in the group as well who would roll their eyes or walk on to other areas while the tour guide was speaking. Whenever she lost sight of someone she was say into the microphone "I am here, please come to me" (which was not very descriptive and hard for the "lost" tour guide members to find her as she didn't say which room she was in or where in the room we were). The tour itself went through the most popular parts of Versailles. The Night Fountain Show was awesome. We are from Southern California (near Disneyland) so we were spoiled by a lot of factors (Las Vegas, Disneyland, etc...) but the sheer size and beautiful landscaping was beautiful. The fireworks show at the end was very romantic (seeing fireworks in Paris was a nice touch - albeit not as well choreographed like at Disneyland that we see almost every night in California but good show with good music). Check out each fountain, some of them are really amazing and fun. Again with any tours, please be careful of pickpockets.
I took off 2 stars, 1 due to the person who took us from the office to our guide and 1 for the annoying tour that the guide gave us. Versailles itself is worth going to!
I thought our guide was very thorough and informative and did a great job. I would have given a higher rating, but the customer service person (telephone) I purchased the tickets from did not understand anything about the tour and timing, resulting in us not being able to see the gardens as we were told.Closure of the palace between events and timing of last train were never explained until we were on the tour, thus causing a bad experience. The website and support staff need to provide more detail.
I was disappointed in working with Viator. I arrived with eight students a couple hours before our 3:10 appointment so that the students could walk around the town a bit. At 3:00 p.m. we checked in with Viator, but they were unprepared for us and asked us to meet up with our guide an hour later, at 4:10 p.m.
This wasn't a big deal to me, but the students were frustrated that they had to spend another hour in town rather than heading into Versailles.
The tour finally kicked in at 4:30 and it was the last one that we could participate in, as Versailles closes to visitors at 6 p.m.
The good news is that our guide, Auror, was exceptional. She was extremely knowledgeable and easy to listen to.
So overall, a mixed review. The tour itself was dynamic, but the execution was not as seamless.
This tour was not worth the money. To begin with it started over an hour late. We were informed by our guide that the owner of the company knew about the delay long before the day we went on this tour and never emailed us. We ended up waiting around in the rain for it to begin. Once it started the tour guide's mike kept going out because the batteries had not been charged. She said "this always happens on the 3rd tour of the day". We all were wondering: if this was a common occurrence, why they wouldn't be supplied with freshly charged mikes. The only reason we haven't rated this one star, is that the tour guide was knowledgeable and genuinely seemed sorry about the situation.
I wish we had more tidbits of information. I wanted little extra information and random knowledge. I did not get it. Our guide was nice and knowledgable but I could have used an audio guide for the same thing. I also wish they would be at the meeting point a few minutes early. We were confused and they were late.